Job summary
Bank Receptionist/Administrator Opportunities
Hours: Flexible
Monday - Friday - Ranging from (08:00-16:00, 09:00-17:00, 10:30-18:30)
Contract Type: Bank
Base: Kingsway Health Centre, LU4 8BY and Bramingham Park Medical Centre, LU3 4BG
Main duties of the job
We are is seeking for hardworking, flexible and detail orientated individuals to join our GP practices in Luton.
As our patient's first point of contact with the GP Surgery, you will need to be confident in dealing with queries in person, online and over the phone, solving and adapting to the needs of the practice.
This position combines both Medical Receptionist and Administrator duties and will require you to work independently and as part of a team.
You will be expected to work to a high standard to ensure that the GP surgery runs effectively and efficiently. Excellent timekeeping and a good standard of written and spoken English are a must.
In return, we will offer you a friendly, supportive work environment with excellent opportunities for personal and professional development. You will also be entitled to join the NHS pension scheme.
Experience in delivering a high standard of customer service is valued but full training for this role will be provided.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Please kindly see the attached job description and person specification for further information on this opportunity.
Job description
Job responsibilities
Please kindly see the attached job description and person specification for further information on this opportunity.
Person Specification
Education
Essential
- GCSE - grades B - C
- NVQ3
- Must be computer literate
Desirable
- Evidence of commitment to on-going personal and professional development
- To be able to use SYSTMONE Web (although training will be given)
Experience
Essential
- Significant experience of dealing with the general public
Desirable
- Experience of working within a primary care environment
- Previous work with homeless people (either employed or voluntary)
Knowledge & Skills
Essential
- Ability to communicate clearly and effectively in English, both written and verbally
- Good organisational skills
- High degree of accuracy in recording information
- IT skills (including word processing and database work)
- Committed to quality and customer satisfaction
- Should possess a sensitivity and understanding of the differing needs of our homeless client group
- Will require the ability to handle difficult situations
Desirable
- Knowledge of the demographic characteristics that affect health care in the inner-city and or homeless population
Person Specification
Education
Essential
- GCSE - grades B - C
- NVQ3
- Must be computer literate
Desirable
- Evidence of commitment to on-going personal and professional development
- To be able to use SYSTMONE Web (although training will be given)
Experience
Essential
- Significant experience of dealing with the general public
Desirable
- Experience of working within a primary care environment
- Previous work with homeless people (either employed or voluntary)
Knowledge & Skills
Essential
- Ability to communicate clearly and effectively in English, both written and verbally
- Good organisational skills
- High degree of accuracy in recording information
- IT skills (including word processing and database work)
- Committed to quality and customer satisfaction
- Should possess a sensitivity and understanding of the differing needs of our homeless client group
- Will require the ability to handle difficult situations
Desirable
- Knowledge of the demographic characteristics that affect health care in the inner-city and or homeless population
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Kingsway Health Centre, LU4 8BY and Bramingham Park Medical Centre, LU3 4BG
Luton
LU4 8BY
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
