Job summary
Bedfordshire Talking Therapies
SPoR (Single Point of Referral) Administrator Band 4
The Bedfordshire Talking Therapies (BTT) is an NHS funded Talking Therapy service that helps with common mental health problems like low mood and anxiety. We offer a range of different therapies from CBT to Counselling. Therapy is offered; in groups, by telephone, online or face to face.
Main duties of the job
We are looking for a dynamic, self-motivated and enthusiastic Administrator to join the BTT SPoR Administration Team. They will need to have a good telephone manner and be able to deal with the high volume of self-referral calls that come into the service along with effective management of the Single Point of Referral process, ensuring that it is delivered to a high standard of patient satisfaction and in line with service targets and protocols. The post holder will play a pivotal role in supporting the Admin Lead.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations
Job description
Job responsibilities
The BTT Service operates Monday & Thursday 8am-8pm and Tuesday, Thursday & Friday 8am-5pm.
For full details, please refer to the attach job description and person specification.
The role is office based with the option of home working on a rota system.
Job description
Job responsibilities
The BTT Service operates Monday & Thursday 8am-8pm and Tuesday, Thursday & Friday 8am-5pm.
For full details, please refer to the attach job description and person specification.
The role is office based with the option of home working on a rota system.
Person Specification
Education/ Qualification/ Training
Essential
- oGood standard of written and spoken English.
- oCustomer Care or equivalent experience.
- oEvidence of Continued Professional Development.
Experience
Essential
- oMinimum of 3 years administrative experience.
- oWorking as part of an NHS administrative team for at least a year.
- oExperience of patient databases.
Knowledge and Skills
Essential
- oMicrosoft Office user.
- oExperience of patient databases.
Other
Essential
- oProfessional accountability.
- oReliable, flexible and adaptable.
- oExcellent communication and interpersonal skills, with the ability to get things done in cooperation with others and as part of a support team.
Person Specification
Education/ Qualification/ Training
Essential
- oGood standard of written and spoken English.
- oCustomer Care or equivalent experience.
- oEvidence of Continued Professional Development.
Experience
Essential
- oMinimum of 3 years administrative experience.
- oWorking as part of an NHS administrative team for at least a year.
- oExperience of patient databases.
Knowledge and Skills
Essential
- oMicrosoft Office user.
- oExperience of patient databases.
Other
Essential
- oProfessional accountability.
- oReliable, flexible and adaptable.
- oExcellent communication and interpersonal skills, with the ability to get things done in cooperation with others and as part of a support team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
