Job summary
Your supporting should start with 'Three reasons to shortlist me....' and in no more than 300 words giving those reasons. If this section is not included with your supporting statement you will not be considered for shortlisting.
Befriending Service Administrator Band 4 (Bank)
This role only available to people who have accessed ELFT clinical services within the last 12 months or is a Carer of a Service Users who has.
An opportunity has arisen for people to apply to join the Befriending Service at East London NHS Foundation Trust & is based at Trust HQ Alie St, London.The Trust employs over 400 administration staff and at times we require cover for a range of roles from reception, medical secretary, personal assistant, ward administrators, community team administrators etc. It would be helpful if you can state on your application which roles you have experience in and which you would be interested in most.If successful at interview you will be employed by the Trust and contacted when a shift or role needs to be covered. This can be for a shift/session, a day, a week or perhaps more. Sometimes shifts can arise at short notice. You will be paid by the Trust on a weekly basis.The majority of our Bank staff go on to secure permanent posts with the Trust. We are continuously recruiting for skilled and competent Bank Administration Staff.
Kindly note that this is an office based role, working Monday to Friday 9am-5pm and you will be required to work respective office base.
Main duties of the job
- To support the organization of the Befriending Service
- To complete data entry on different platforms
- To create and maintain documentation
- To work alongside service users and carers
- Assist the service lead with recruitment and training of befrienders
- Process referrals, including making outgoing calls to service users/
- Ensure confidentiality and professionalism is maintained at all times
- Participate in team meetings, ensuring good communication is established and maintained
- Attend Monthly 121 meetings to overcome any issues and highlight development opportunities.
- Host 121 meeting with Befrienders
- Effectively raise safeguarding concerns via email and highlight the severity of crisis situations
- Adopt and implement agreed service developments in line with service objectives
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
- Must have lived experience of a mental health condition and accessed ELFT services within the last 12 months or is a Carer of a Service Users who has.
- Feel confident about interacting with people who are potentially distressed
- Must complete Safeguarding Level 2 Adults online Training
- Must be 18+
- An enhanced criminal record check (DBS). We can process this check without charge for new applications providing they supply relevant documentation.
- Trustworthy and professional, with the ability to maintain boundaries
- A patient and non-judgmental attitude
- Friendly & kind approach
- Good communication skills
- Able to use Zoom and Microsoft Office software to a high standard
- Able to communicate sensitive or complex information with sensitivity and diplomacy
This placement is designed to give the successful candidate experience of being in a work environment and help build confidence and skills for the future.
Job description
Job responsibilities
- Must have lived experience of a mental health condition and accessed ELFT services within the last 12 months or is a Carer of a Service Users who has.
- Feel confident about interacting with people who are potentially distressed
- Must complete Safeguarding Level 2 Adults online Training
- Must be 18+
- An enhanced criminal record check (DBS). We can process this check without charge for new applications providing they supply relevant documentation.
- Trustworthy and professional, with the ability to maintain boundaries
- A patient and non-judgmental attitude
- Friendly & kind approach
- Good communication skills
- Able to use Zoom and Microsoft Office software to a high standard
- Able to communicate sensitive or complex information with sensitivity and diplomacy
This placement is designed to give the successful candidate experience of being in a work environment and help build confidence and skills for the future.
Person Specification
3 Reasons to shortlist me
Essential
- 3 reasons to shortlist me
Education/Qualifications
Essential
- Educated to GCSE standard or equivalent
- Good standard of Written and Spoken English
Desirable
Skills/Abilities
Essential
- Computer Literacy
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Word packages including Word Outlook and Excel
- Ability to work flexibly without direct supervision and prioritise workload, and plan and organise own time effectively.
- Lived experience of a mental health condition
Desirable
- Other windows packages for example, PowerPoint and Zoom
Experience
Essential
- Experience of working in an administrative capacity within a team setting.
Desirable
- Experience of Minute taking.
- Basic Cash Flow Management
- Experience in a health/mental health, education or social services environment.
Knowledge/ Understanding
Essential
- I.T/Administration
- Knowledge of Patient Administration systems.
Desirable
- An Understanding of Office Procedures
Person Specification
3 Reasons to shortlist me
Essential
- 3 reasons to shortlist me
Education/Qualifications
Essential
- Educated to GCSE standard or equivalent
- Good standard of Written and Spoken English
Desirable
Skills/Abilities
Essential
- Computer Literacy
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Word packages including Word Outlook and Excel
- Ability to work flexibly without direct supervision and prioritise workload, and plan and organise own time effectively.
- Lived experience of a mental health condition
Desirable
- Other windows packages for example, PowerPoint and Zoom
Experience
Essential
- Experience of working in an administrative capacity within a team setting.
Desirable
- Experience of Minute taking.
- Basic Cash Flow Management
- Experience in a health/mental health, education or social services environment.
Knowledge/ Understanding
Essential
- I.T/Administration
- Knowledge of Patient Administration systems.
Desirable
- An Understanding of Office Procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
