Job summary
The ELFT Primary Care Directorate are looking for an enthusiastic and motivated candidate to join us who is willing to go that extra mile and to be part of a successful and effective team. We are a friendly team who work hard to deliver outstanding outcomes for all those we serve and pride ourselves on our collaborative approach with caring, respecting and being inclusive at our core.
Main duties of the job
We are looking for a Practice Manager to lead Leighton Road Surgery in Leighton Buzzard to provide strategic, operational, performance, financial and transformational leadership. The successful candidate will be an exceptionally talented and professional individual who has extensive experience of operationally delivering services. It is imperative that this is a person who can demonstrate a high level of autonomy and ability to adopt a flexible and adaptive approach to their work to meet ever changing needs usually in a fast pace environment.
The successful candidate will possess a strong track record of operational delivery, strong financial management knowledge and skills, coupled with effective leadership and high levels of personal resilience. An ability to develop strong, productive and collaborative relationships both internally and with key stakeholders across health and care externally is a must.
This is an exciting opportunity for someone who is looking for the next step in building on and showcasing their current skills and abilities in a leadership post within the Primary Care Directorate, we are a Directorate who are building and transforming in delivery of our primary care strategy which is very much aligned to the delivery of the Long Term Plan.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations
Job description
Job responsibilities
Please note, whilst this post will be based at Leighton Road Surgery, there is an expectation that this role where required and be able undertake travel to other services / sites within the Primary Care Directorate particularly Luton, Bedford and the 3 boroughs in East London.
Job description
Job responsibilities
Please note, whilst this post will be based at Leighton Road Surgery, there is an expectation that this role where required and be able undertake travel to other services / sites within the Primary Care Directorate particularly Luton, Bedford and the 3 boroughs in East London.
Person Specification
Education
Essential
- oSpecialist knowledge across a range of primary care management disciplines
Desirable
- oS1 experience
- oBe educated to masters' level, or equivalent
- oHave a management qualification or formal training
Experience
Essential
- oHave management experience, ideally in more than one previous organization in primary care
- oHave managed multi-disciplinary teams
Knowledge
Essential
- oSubstantial experience of working in primary care a provider
- oPrimary care commissioning or contracting experience
- oExperience of managing administrative staff including all areas of line management
- oStrong operational management
- oExperience in performance management and delivering KPIs and performance improvement plans
- oHave the diplomatic skills to reconcile conflicting demands within the practice team, and with outside organisations
- oExcellent organisational skills - able to prioritise own work and manage own time
- oExcellent oral and written communication and presentation skills and the ability to meet tight timelines
- oExcellent skills of conflict resolution, negotiation, and facilitation
- oActs upon service user and carer feedback and information to improve the way things are done taking personal responsibility for resolving
- oAbility to build relationships and negotiate satisfactory outcomes with internal and external Stakeholders.
- oAbility to concentrate for long periods of time, manages frequent interruptions, readjusts and priorities workload according to the needs of the service.
- oAnticipates and takes action to create and seize opportunities to avoid crises taking an overview of complex situations to generate new perspectives - 'thinks outside the box' identifies and implements quick wins where possible
- oAbility to review and analyse complex data and recommend a course of action and objectives and motivate staff to achieve them
Other
Essential
- oDriving license and access to a car
- oKeyboard skills and advance primary care IT knowledge and skills
- oAbility to physically meet the demands of the job and act quickly.
Person Specification
Education
Essential
- oSpecialist knowledge across a range of primary care management disciplines
Desirable
- oS1 experience
- oBe educated to masters' level, or equivalent
- oHave a management qualification or formal training
Experience
Essential
- oHave management experience, ideally in more than one previous organization in primary care
- oHave managed multi-disciplinary teams
Knowledge
Essential
- oSubstantial experience of working in primary care a provider
- oPrimary care commissioning or contracting experience
- oExperience of managing administrative staff including all areas of line management
- oStrong operational management
- oExperience in performance management and delivering KPIs and performance improvement plans
- oHave the diplomatic skills to reconcile conflicting demands within the practice team, and with outside organisations
- oExcellent organisational skills - able to prioritise own work and manage own time
- oExcellent oral and written communication and presentation skills and the ability to meet tight timelines
- oExcellent skills of conflict resolution, negotiation, and facilitation
- oActs upon service user and carer feedback and information to improve the way things are done taking personal responsibility for resolving
- oAbility to build relationships and negotiate satisfactory outcomes with internal and external Stakeholders.
- oAbility to concentrate for long periods of time, manages frequent interruptions, readjusts and priorities workload according to the needs of the service.
- oAnticipates and takes action to create and seize opportunities to avoid crises taking an overview of complex situations to generate new perspectives - 'thinks outside the box' identifies and implements quick wins where possible
- oAbility to review and analyse complex data and recommend a course of action and objectives and motivate staff to achieve them
Other
Essential
- oDriving license and access to a car
- oKeyboard skills and advance primary care IT knowledge and skills
- oAbility to physically meet the demands of the job and act quickly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Leighton Road Surgery, Unit 6-8 Ridgeway Court, Leighton Buzzard, LU7 4SF
Leighton Buzzard
LU7 4SF
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
