Job summary
Admin Assistant Band 3
A vacancy has arisen for a full time Administration Assistant, based at Charter House, Alma Street, Luton .
Main duties of the job
Are you looking for a new challenge?
Do you enjoy delivering first class customer care service?
We are seeking to recruit an enthusiastic Administrative Assistant to join our friendly, dynamic team of administrators.
We are looking for someone to be part of a busy team, who works confidently giving attention to details; is efficient, demonstrating a helpful, courteous, and professional manner at all times.
We pride ourselves in delivering a high quality care to our service users. Your role will involve dealing with a high volume of calls from service users who has queries or questions, typing medical letters, registering referrals, keeping accurate logs of personal confidential data. Great administration and communication skills is also required. You must have the ability to work unsupervised, whilst under pressure, always maintaining a professional empathetic approached to our service users and relatives alike whether it be face to face or virtual. Your main responsibility will be to assist management administratively in day-to-day operational functioning of the service.
Previous administrative experience in a mental health or other NHS setting together with knowledge of our RIO system are required.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Applications from apprentices are very much welcomed.
This is a very rewarding but also extremely busy role, and would suite someone who can remain calm under pressure in challenging circumstances, whilst carrying out various tasks. You must have the flexibility to deal with interruptions and be an excellent, tactful communicator.
If you are enthusiastic, motivated, have an eye for detail and ready for a challenge, then you are what we are looking for.
Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.
Job description
Job responsibilities
Applications from apprentices are very much welcomed.
This is a very rewarding but also extremely busy role, and would suite someone who can remain calm under pressure in challenging circumstances, whilst carrying out various tasks. You must have the flexibility to deal with interruptions and be an excellent, tactful communicator.
If you are enthusiastic, motivated, have an eye for detail and ready for a challenge, then you are what we are looking for.
Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.
Person Specification
Education/ Qualifications
Essential
Skills/Abilities
Essential
- Computer Literacy including word processing and data entry.
- Ability to prioritise work
- Ability to work without the need for direct supervision
- Ability to deal with distressed clients in a sympathetic manner
- Excellent communication skills including excellent telephone manner
- Ability to maintain strict confidentiality in all matters relating to clients Digital Dictation.
- Advanced keyboard skills
Desirable
- Knowledge of Access/Patient Administration systems
- Copy typing skills
- 40-45 wpm typing speed
- Familiarity with switchboard duties
Experience
Essential
- Working In a Team.
- Experience of working in an office environment
- Experience of routine office administration including reception duties
Desirable
- Working within a mental health service Of copy and dictation typing
- Working in a Multidisciplinary Health Team
- Experience of providing admin support within a health or social services setting
Knowledge/ Understanding
Essential
- I.T/Administration
- Equal Opportunities.
- confidentiality
Desirable
- An Understanding of Office Procedures
- Knowledge of the data protection act and Caldicott.
Person Specification
Education/ Qualifications
Essential
Skills/Abilities
Essential
- Computer Literacy including word processing and data entry.
- Ability to prioritise work
- Ability to work without the need for direct supervision
- Ability to deal with distressed clients in a sympathetic manner
- Excellent communication skills including excellent telephone manner
- Ability to maintain strict confidentiality in all matters relating to clients Digital Dictation.
- Advanced keyboard skills
Desirable
- Knowledge of Access/Patient Administration systems
- Copy typing skills
- 40-45 wpm typing speed
- Familiarity with switchboard duties
Experience
Essential
- Working In a Team.
- Experience of working in an office environment
- Experience of routine office administration including reception duties
Desirable
- Working within a mental health service Of copy and dictation typing
- Working in a Multidisciplinary Health Team
- Experience of providing admin support within a health or social services setting
Knowledge/ Understanding
Essential
- I.T/Administration
- Equal Opportunities.
- confidentiality
Desirable
- An Understanding of Office Procedures
- Knowledge of the data protection act and Caldicott.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
