Job summary
Are you looking for an exciting new challenge and a chance to develop your knowledge and expertise in patient discharge, transfer of care processes and people management?
East London Foundation Trust is looking for an enthusiastic and proactive individual to provide operational leadership to the Transfer of Care Hub Team.
The successful individual will operationally manage and lead the team consisting of nursing, therapy, social work, discharge navigator and admin team members. You will be working closely with health and social care partners to ensure safe and timely discharges and minimise barriers, improving patient experience across discharge pathways.
Main duties of the job
- To be a highly competent and skilled clinician with experience of operational service management
- Understand community services business and relationships between providers, commissioners, primary care and social care
- Ensure that the effective assessment, planning, implementation and evaluation of discharge pathways meets professional and clinical standards and guidelines at all times
- Work with the Performance and Quality Team to ensure that key metrics are in place to monitor and report on service performance both internally and externally to key stakeholders, including patients trackers and daily situation reporting
- Manage all service complaints within the required timeframe and ensure that any learning from the complaint is shared with the team and wider services
- Ensure that all Community Health Services clinical care and care planning is evidence-based and meets professional, local and national standards and targets
- Work with clinical teams to identify lessons learned from serious untoward incidents, other clinical incidents, complaints, SOVAs and, through any other route, ensures correct process is followed and learning is escalated to the senior team and cascaded to all clinical staff
- Ensure that clinical supervision and appraisal is high quality and effective across the team and encourages reflective practice and personal development
- Take responsibility for out of hours cover and on duty service provision
About us
You will be part of a wider senior community services team delivering a discharge to assess model of care in the community. You will be supported by the Transfer of Care Hub manager and work closely with system partners including acute staff, local authorities, voluntary agencies and the ICB.
Job description
Job responsibilities
If you are a proactive, positive individual with a drive to improve patient care, we would love to hear from you. For further information or an informal discussion please contact Jen Jarvis, Transfer of Care Hub Manager on 0203 5942775 Jennifer.jarvis1@nhs.net
Job description
Job responsibilities
If you are a proactive, positive individual with a drive to improve patient care, we would love to hear from you. For further information or an informal discussion please contact Jen Jarvis, Transfer of Care Hub Manager on 0203 5942775 Jennifer.jarvis1@nhs.net
Person Specification
Qualifications
Essential
- Educated to Masters level in relevant subject or equivalent level qualification or relevant experience of working at a senior level
- Evidence of post-qualifying and continuing professional development
- Registered with the NMC or HCPC
Experience
Essential
- Experience in operational health service management, managing a range of AHP and Nursing services
- Experience of identifying need, setting up and implementing internal processes and procedures to support efficient service delivery and ability to communicate this at range of levels from across the organisation
Desirable
- Experience of chairing meetings
Knowledge
Essential
- Clear understanding of the background to and aims of current healthcare policy and appreciates the implications of this on engagement and service delivery
- Proven written and oral communication skills and the ability to articulate information and influence others
- Excellent problem solving skills, with the ability to think laterally
- Have the ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to gather relevant information from a range of sources (verbal, evidence based, benchmarking, performance indicators, financial and governance) in order to inform work
- Highly competent in the use of IT systems including EMIS to ensure support of clinical teams with the correct use of these systems in relation to patient care, training staff in their use if required to enhance clinical practice and delivery of patient care
Person Specification
Qualifications
Essential
- Educated to Masters level in relevant subject or equivalent level qualification or relevant experience of working at a senior level
- Evidence of post-qualifying and continuing professional development
- Registered with the NMC or HCPC
Experience
Essential
- Experience in operational health service management, managing a range of AHP and Nursing services
- Experience of identifying need, setting up and implementing internal processes and procedures to support efficient service delivery and ability to communicate this at range of levels from across the organisation
Desirable
- Experience of chairing meetings
Knowledge
Essential
- Clear understanding of the background to and aims of current healthcare policy and appreciates the implications of this on engagement and service delivery
- Proven written and oral communication skills and the ability to articulate information and influence others
- Excellent problem solving skills, with the ability to think laterally
- Have the ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Ability to gather relevant information from a range of sources (verbal, evidence based, benchmarking, performance indicators, financial and governance) in order to inform work
- Highly competent in the use of IT systems including EMIS to ensure support of clinical teams with the correct use of these systems in relation to patient care, training staff in their use if required to enhance clinical practice and delivery of patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
