Job summary
Area Facilities Manager
Are you looking for a new and exciting challenge? Are you a naturally helpful Facilities Manager? Do you have proven experience within facilities management?
We are looking for an exceptional and inspirational Area Facilities Manager to join our estates management team and support our staff, users, buildings and facilities as part of our joint venture with London Borough of Newham (Health Care Space Newham), and our wider properties within Newham.
This newly created role will be a highly visible member of the estates team and will be a key point of contact for building users, tenants and stakeholders on maintenance and facilities services issues, overseeing the safe, efficient, and effective provision of services within the spaces.
With over 130 properties across East London, Luton & Bedfordshire and a multitude of service contracts with NHS and Private sector providers, you will be instrumental in ensuring that we are providing the best possible experience and quality of care for the population that uses our services as well as staff and partners that work for our Trust.
You will have a proven track record of managing NHS (or similar) estates & facilities services as well as compliance management, problem resolution and management of small projects.
Main duties of the job
As an effective Area Facilities manager, you will;.
- lead, manage and report on facilities service delivery and to ensure effective, efficient, value for money outcomes
- Undertake the duties of 'Building Manager'
- To monitor, support and report on all contracted services that are providing a facilities service, and to manage the contracts to ensure continuity of services and performance in line with agreed key Performance Indicators (KPI) and standards
- Participate in Business Planning processes, lease discussions, contribute and support the Annual Estates & Facilities Business Strategy and Budget Plan
- Take responsibility for allocated budgets in line with the Trusts Standing Financial Instructions (SFI)
- Review specifications and provide guidance during the production and execution of relevant project bids and submissions including Asset Property Management (APM) schemes and capital development projects
- Represent the Trust, HCSN and the Estates Directors
- Ensure all corporate objectives are communicated effectively and met by all members of the Facilities Team you are responsible for and manage staff appraisals and personal development plans for the team you are responsible for.
- To manage minor project works / removals / churn etc, as required
- To lead on matters of estates Health and Safety, Risk Management, Incident reporting and Incident rectification, for your area.
About us
Our mission is to make a positive difference in people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
As a dynamic and values-driven facilities manager, you will be committed to collaborative working and passionate about the equality, diversity and inclusion agenda. You will be a vision-led individual with a strong desire to make a difference and help steer our Trust into the future.
If you feel that your ambition matches ours, we look forward to receiving your application for Area Facilities Manager (Newham)
Job description
Job responsibilities
As a dynamic and values-driven facilities manager, you will be committed to collaborative working and passionate about the equality, diversity and inclusion agenda. You will be a vision-led individual with a strong desire to make a difference and help steer our Trust into the future.
If you feel that your ambition matches ours, we look forward to receiving your application for Area Facilities Manager (Newham)
Person Specification
Education, Training & qualifications
Essential
- Educated to a Degree level or equivalent experience with working knowledge of managing a team and the understanding of service performance from contracted service providers.
- Used to working under pressure and change.
Desirable
- Estates or Facilities management degree
- HNC relating to estates & Facilities functions.
- Minimum of IOSH - in an ideal NEBOSH
- Membership of IWFM / IHEEM / RICS or other / Or equivalent
Previous Experience
Essential
- Substantial Health Service experience within Estates & Facilities functions.
- Quality Performance Monitoring understanding using various methods - e.g. Electronic Data systems.
- To have substantial Operational experience of delivery and managing a Hard & Soft FM service and dispute resolution through contract performance.
- To have significant experience managing PLACE/PAM/ERIC programmes and other associated data systems for performance managing to enhance patient experience.
- The post holder will be required to have a Masters degree or equivalent experience
Desirable
- Experience in a Health/mental health, child health, education or social services environment. This could include Community Service and GP practise areas.
- Experience of working in a culturally diverse area. Good at working with all partnership groups to include contractors as well as clinical colleagues - e.g. Infection Prevention Team.
- Previous management experience within a Hotel Service discipline if not in NHS services.
Skills & Abilities
Essential
- Highly developed negotiating skills and able to manage disputes to resolution.
- Excellent Communicator - oral and in writing
- Highly effective organisational skills
- Ability to understand a complex multi - million-pound contract to support the Contract Manager with local issues.
- Ability to communicate at all levels - this would include Patient Groups as well as Patients & all staff.
- Excellent written and verbal communication skills.
- Computer literate
- Experience of Managing a Team of people.
Desirable
- Ability to develop a systematic approach to problem solving to enhance Team & contractor performance.
- An understanding of frequently used programming techniques.
- Work within the constraints of the Directorate to deliver an exceptional service.
- Well-rehearsed in Contract terminology and adapt accordingly to the contract delivery to meet the needs. Using best practise and values at all times.
- Empathy & patience are required within this role.
Knowledge
Essential
- Understanding of maintaining/writing Estates & Facilities Policies and procedures to ensure compliance.
- Knowledge of Minor Projects in a supporting role.
- Good sound knowledge of Catering services and the National Standards required for Domestic Services.
- Trained in a capacity to manage and maintain Health & Safety guidelines within the Directorate in a supporting role and to ensure team compliance.
- Full knowledge and understanding of the Operational requirements of delivering a FM service
Desirable
- Good sound working knowledge of Facilities services
- Knowledge and qualification to a level 3 management of food services Or equivalent
Person Specification
Education, Training & qualifications
Essential
- Educated to a Degree level or equivalent experience with working knowledge of managing a team and the understanding of service performance from contracted service providers.
- Used to working under pressure and change.
Desirable
- Estates or Facilities management degree
- HNC relating to estates & Facilities functions.
- Minimum of IOSH - in an ideal NEBOSH
- Membership of IWFM / IHEEM / RICS or other / Or equivalent
Previous Experience
Essential
- Substantial Health Service experience within Estates & Facilities functions.
- Quality Performance Monitoring understanding using various methods - e.g. Electronic Data systems.
- To have substantial Operational experience of delivery and managing a Hard & Soft FM service and dispute resolution through contract performance.
- To have significant experience managing PLACE/PAM/ERIC programmes and other associated data systems for performance managing to enhance patient experience.
- The post holder will be required to have a Masters degree or equivalent experience
Desirable
- Experience in a Health/mental health, child health, education or social services environment. This could include Community Service and GP practise areas.
- Experience of working in a culturally diverse area. Good at working with all partnership groups to include contractors as well as clinical colleagues - e.g. Infection Prevention Team.
- Previous management experience within a Hotel Service discipline if not in NHS services.
Skills & Abilities
Essential
- Highly developed negotiating skills and able to manage disputes to resolution.
- Excellent Communicator - oral and in writing
- Highly effective organisational skills
- Ability to understand a complex multi - million-pound contract to support the Contract Manager with local issues.
- Ability to communicate at all levels - this would include Patient Groups as well as Patients & all staff.
- Excellent written and verbal communication skills.
- Computer literate
- Experience of Managing a Team of people.
Desirable
- Ability to develop a systematic approach to problem solving to enhance Team & contractor performance.
- An understanding of frequently used programming techniques.
- Work within the constraints of the Directorate to deliver an exceptional service.
- Well-rehearsed in Contract terminology and adapt accordingly to the contract delivery to meet the needs. Using best practise and values at all times.
- Empathy & patience are required within this role.
Knowledge
Essential
- Understanding of maintaining/writing Estates & Facilities Policies and procedures to ensure compliance.
- Knowledge of Minor Projects in a supporting role.
- Good sound knowledge of Catering services and the National Standards required for Domestic Services.
- Trained in a capacity to manage and maintain Health & Safety guidelines within the Directorate in a supporting role and to ensure team compliance.
- Full knowledge and understanding of the Operational requirements of delivering a FM service
Desirable
- Good sound working knowledge of Facilities services
- Knowledge and qualification to a level 3 management of food services Or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
