Job summary
You will be responsible for supporting the flow of patients within Bedfordshire and Luton In-Patient Services as well as acting as the system lead and point of contact for Acute Hospitals in relation to mental health patients within the acute hospitals. You will work with Community Mental Health Teams to support discharge in a timely manner and escalate across partners where appropriate to maintain flow across the system.
Main duties of the job
Patient Flow Manager - 12 month opportunity
We are currently looking to recruit a confident manager with demonstrable operational experience to lead on managing the interface between the acute hospitals, our mental health teams and providers across Bedfordshire and Luton. The successful applicant will have excellent organisational skills, be accessible, responsive, able to have good and effective relationships with all of our partners and support the flow of patients across a busy system whilst ensuring safe care at all times.
The key operational tasks are;
To attend daily system bed management meetings
To manage the transfer list from BH and L and D Hospital on a daily basis
To liaise with Community MH Teams regarding patient flow matters and to escalate where appropriate
To have a good knowledge of bed capacity and to lead on Patient Flow meetings as required
To line manage Discharge Co-ordinator
For additional information, please contact Michelle Bradley on 07931862169
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations
Job description
Job responsibilities
Please for further information kindly refer to the job description and person specification attached to this vacancy.
Job description
Job responsibilities
Please for further information kindly refer to the job description and person specification attached to this vacancy.
Person Specification
QUALIFICATIONS
Essential
- oRegistered Professional in either Nursing, Social Work, Psychology or Occupational therapy with current registration with NMC, HCPC or equivalent
- oEvidence of post registration continued professional development, qualifications or equivalent experience to Master's level
EXPERIENCE
Essential
- oPrevious experience of managing a complex range of mental health services
- oPrevious experience of service development, quality improvement and of bringing innovation and new ideas to practice
- oPrevious experience of working within the NHS and with senior allied professionals, internal and external stakeholders
SKILLS
Essential
- oComputer literacy
- oExcellent organisational skills - able to prioritise own work and manage own time.
- oExcellent oral and written communication and presentation skills and the ability to meet tight timelines
- oExcellent skills of conflict resolution, negotiation and facilitation
- oActs upon service user and carer feedback and information to improve the way things are done taking personal responsibility for resolving
- oAbility to build relationships and negotiate satisfactory outcomes with internal and external Stakeholders.
- oAbility to concentrate for long periods of time, manages frequent interruptions, readjusts and prioritises work load according to the needs of the service.
- oAnticipates and takes action in order to create and seize opportunities to avoid crises taking an overview of complex situations to generate new perspectives - 'thinks outside the box' identifies and implements quick wins where possible
- oAbility to review and analyse complex data and recommend a course of action and objectives and motivate staff to achieve them.
KNOWLEDGE
Essential
- oExcellent knowledge of current and relevant local and national agendas that impact upon mental health services and the wider health and social care system and the ability to understand and disseminate this knowledge to others.
- oSound knowledge and understanding of the Mental Health Act (1983/ 2007/ 2014/5), Care Act (2014), Autism Act (2009) & ', relevant national standards, STPs, NHS Five year forward view aims (2015), NHS Long-Term Plan (2019), No Health without Mental Health (2011) and other relevant national policies.
- oExcellent understanding of recovery principles and NICE guidance and the ability to ensure that evidence based practice with clear clinical outcomes is embedded into practice
PERSONAL ATTRIBUTES (demonstrable)
Essential
- oSelf aware demonstrating a consistent inclusive leadership style focused on achieving the best results and overcoming obstacles
- oTakes action to enable teams to achieve maximum contribution, communicates vision, direction, and outcomes clearly, motivating others to achieve.
- oAbility to work independently and as part of a team and able to both/influence and work across professional boundaries
- oTakes specific action to improve team or individual performance intervening promptly and constructively to support.
- oAbility to communicate positive expectations of the organisation to teams in a enabling and supportive manner
- oAbility to remain calm under pressure, motivate others and be flexible and adaptable to change
- oAbility to manage emotional or distressing circumstances in a calm, compassionate and professional manner, which promotes confidence in others in your ability to manage the situation effectively.
- oDemonstrates they care and values others, able to acknowledge and reward good work, celebrating team and individual success
- oDevelop team spirit and inclusivity and respect for each other
- oAbility to support the Service Leadership on the effective management of organisational change in order to promote team resilience, retention and emotional intelligence
Person Specification
QUALIFICATIONS
Essential
- oRegistered Professional in either Nursing, Social Work, Psychology or Occupational therapy with current registration with NMC, HCPC or equivalent
- oEvidence of post registration continued professional development, qualifications or equivalent experience to Master's level
EXPERIENCE
Essential
- oPrevious experience of managing a complex range of mental health services
- oPrevious experience of service development, quality improvement and of bringing innovation and new ideas to practice
- oPrevious experience of working within the NHS and with senior allied professionals, internal and external stakeholders
SKILLS
Essential
- oComputer literacy
- oExcellent organisational skills - able to prioritise own work and manage own time.
- oExcellent oral and written communication and presentation skills and the ability to meet tight timelines
- oExcellent skills of conflict resolution, negotiation and facilitation
- oActs upon service user and carer feedback and information to improve the way things are done taking personal responsibility for resolving
- oAbility to build relationships and negotiate satisfactory outcomes with internal and external Stakeholders.
- oAbility to concentrate for long periods of time, manages frequent interruptions, readjusts and prioritises work load according to the needs of the service.
- oAnticipates and takes action in order to create and seize opportunities to avoid crises taking an overview of complex situations to generate new perspectives - 'thinks outside the box' identifies and implements quick wins where possible
- oAbility to review and analyse complex data and recommend a course of action and objectives and motivate staff to achieve them.
KNOWLEDGE
Essential
- oExcellent knowledge of current and relevant local and national agendas that impact upon mental health services and the wider health and social care system and the ability to understand and disseminate this knowledge to others.
- oSound knowledge and understanding of the Mental Health Act (1983/ 2007/ 2014/5), Care Act (2014), Autism Act (2009) & ', relevant national standards, STPs, NHS Five year forward view aims (2015), NHS Long-Term Plan (2019), No Health without Mental Health (2011) and other relevant national policies.
- oExcellent understanding of recovery principles and NICE guidance and the ability to ensure that evidence based practice with clear clinical outcomes is embedded into practice
PERSONAL ATTRIBUTES (demonstrable)
Essential
- oSelf aware demonstrating a consistent inclusive leadership style focused on achieving the best results and overcoming obstacles
- oTakes action to enable teams to achieve maximum contribution, communicates vision, direction, and outcomes clearly, motivating others to achieve.
- oAbility to work independently and as part of a team and able to both/influence and work across professional boundaries
- oTakes specific action to improve team or individual performance intervening promptly and constructively to support.
- oAbility to communicate positive expectations of the organisation to teams in a enabling and supportive manner
- oAbility to remain calm under pressure, motivate others and be flexible and adaptable to change
- oAbility to manage emotional or distressing circumstances in a calm, compassionate and professional manner, which promotes confidence in others in your ability to manage the situation effectively.
- oDemonstrates they care and values others, able to acknowledge and reward good work, celebrating team and individual success
- oDevelop team spirit and inclusivity and respect for each other
- oAbility to support the Service Leadership on the effective management of organisational change in order to promote team resilience, retention and emotional intelligence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
