Job summary
Would you like to join the first healthcare-based QI team to have won Quality Team of the Year at the International Quality Awards?
Are you a passionate improver with experience working to inspire and support teams in the application of improvement methods?
Do you want to develop your expertise in improvement within a fun, friendly, caring and diverse team?
Then come and join the Quality Improvement (QI) Department at East London Foundation Trust (ELFT). We are looking for two Improvement Advisors to join the team. The department has consistently positive reports for staff experience, with members scoring 4.6/5 for the people I work with are friendly and 4.3/5 for I have the resources I need to do a good job. Heres a bit more about the role from our Chief Quality Officer, Amar Shah:
YouTube: Join ELFT as an Improvement Advisor
Please start the "Supporting Information" section of you application with the heading "A QI Project I have been involved in", and briefly discuss a QI project you were involved in including;
-What the project was
-Your role and what you did
-What you learnt from being involved
We would welcome informal conversations from interested applications to hear more about the role. Please contact Marco Aurelio (Senior Improvement Advisor) on m.aurelio@nhs.net and Nicola Ballingall (Senior Improvement Advisor) on n.ballingall@nhs.net
Interviews are currently scheduled for the 23rd August.
Main duties of the job
ELFT continues to work to embed improvement into the way in which the organisation works and has gained an international reputation as a leader in QI. Our work is innovative, has won numerous awards, features regularly at conferences and has been published widely. Currently our key strategic areas of focus include supporting teams with:
Pursuing Equity for those we serve
Tackling access and flow within our system
Improving Population health using the triple aim
If this sounds like something you want to be part of, then read on....
About the role
The Improvement Advisor (IA) will be part of a central team that operates as the organisations internal resource for improvement expertise. They will possess a deep understanding of improvement methodology and how to work with people to support them to apply QI to tackle their most challenging issues.
The post holder will work with several directorates to help them develop and deliver robust structures to support effective QI. This will involve building relationships with stakeholders, supporting local QI coaches, coaching high priority projects and helping teams tell their stories of improvement. As part of the role, IAs are responsible for delivering QI training across the trust.
The role is based in London with the opportunity for some flexible and hybrid working. At times you will be required to travel across the geography of the Trust which includes across London, Bedfordshire and Luton.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
We care about developing the people who work with us, and the post holder will have the opportunity to undertake training in Improvement Science through an IHI Improvement Advisor qualification, which is valued nationally and internationally. You will teach alongside a renowned improvement faculty and gain exposure to our international strategic partners at the IHI. You will have opportunities to share the work you do widely and build your profile as an established improver.
Previous members of the department have taken the experience they have gained at ELFT and gone on to pioneer large scale place-based transformation programmes, lead their own Improvement teams, take national improvement roles and provide advisory services to multiple parts of the healthcare system.
Job description
Job responsibilities
Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.
Job description
Job responsibilities
Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.
Person Specification
Education/ Qualification/ Training
Essential
- Educated to post graduate degree level or equivalent experience
- Lean, Six-Sigma, Model for Improvement, Improvement Advisor or other continuous improvement related qualification
Desirable
- Project management qualification
Experience
Essential
- Five years' experience in a professional environment
- Experience of applying continuous improvement methodology at multiple levels within an organisation.
- Experience of leading and participating in change.
- Previous experience of bringing innovation and new ideas to practice
- Evidence of continuing professional development
- Teaching or coaching experience
- Experience of using data and measurement for improvement
- Experience of working in a fast paced, adaptable environment
Desirable
- Previous experience working with senior staff
- Research skills
Knowledge and Skills
Essential
- Excellent information management skills
- Ability to work to regular, tight deadlines
- Excellent verbal and written presentation skills
- Problem recognition and problem solving skills, including conflict resolution
- Negotiation skills
- Excellent Facilitation skills
- Networking skills
- Developing storytelling skills
- Excellent Microsoft Office skills
- Ability to provide training and guidance to colleagues on project management methodologies
- Ability to develop and maintain good working relationships with staff from a variety of backgrounds
- Ability to work autonomously and prioritise own workload
- Ability to work collaboratively and in teams
- Ability to understand, evaluate and present complex data
- Decision making skills
- Ability to challenge orthodoxies and established work patterns in a positive engaging way
- Excellent motivational skills
- Teambuilding skills
- Flexible approach
- Principles of audit and evaluation, with evidence of previous experience leading audits
- Management of change
- Principles of continuous improvement
Other
Essential
- Able to move around the organisation and other locations within the geographical area served by the Trust
- Able to concentrate for long periods
- Able to cope with demanding and unpredictable work pattern
- Able to cope with emotional circumstances relating to personal histories of service users, carers and staff
- Able to use computer technology for sustained periods
Person Specification
Education/ Qualification/ Training
Essential
- Educated to post graduate degree level or equivalent experience
- Lean, Six-Sigma, Model for Improvement, Improvement Advisor or other continuous improvement related qualification
Desirable
- Project management qualification
Experience
Essential
- Five years' experience in a professional environment
- Experience of applying continuous improvement methodology at multiple levels within an organisation.
- Experience of leading and participating in change.
- Previous experience of bringing innovation and new ideas to practice
- Evidence of continuing professional development
- Teaching or coaching experience
- Experience of using data and measurement for improvement
- Experience of working in a fast paced, adaptable environment
Desirable
- Previous experience working with senior staff
- Research skills
Knowledge and Skills
Essential
- Excellent information management skills
- Ability to work to regular, tight deadlines
- Excellent verbal and written presentation skills
- Problem recognition and problem solving skills, including conflict resolution
- Negotiation skills
- Excellent Facilitation skills
- Networking skills
- Developing storytelling skills
- Excellent Microsoft Office skills
- Ability to provide training and guidance to colleagues on project management methodologies
- Ability to develop and maintain good working relationships with staff from a variety of backgrounds
- Ability to work autonomously and prioritise own workload
- Ability to work collaboratively and in teams
- Ability to understand, evaluate and present complex data
- Decision making skills
- Ability to challenge orthodoxies and established work patterns in a positive engaging way
- Excellent motivational skills
- Teambuilding skills
- Flexible approach
- Principles of audit and evaluation, with evidence of previous experience leading audits
- Management of change
- Principles of continuous improvement
Other
Essential
- Able to move around the organisation and other locations within the geographical area served by the Trust
- Able to concentrate for long periods
- Able to cope with demanding and unpredictable work pattern
- Able to cope with emotional circumstances relating to personal histories of service users, carers and staff
- Able to use computer technology for sustained periods
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
