ECG Waiting List Officer

Job summary

ECG Waiting List Officer Band 3 37.5 hours Permanent

An exciting job opportunity has become available within the busy ECG Department here at Stepping Hill Hospital.

The successful candidate will be part of a friendly and dedicated team, supporting the effective booking of patients for their diagnostic appointments and helping to maintain the smooth flow of patients through the department. This is a key front-line role, ensuring a positive experience for patients and supporting the delivery of a high-quality, efficient service.

You will be responsible for a range of administrative and reception duties, including managing appointment systems, liaising with clinical staff, handling patient enquiries both face-to-face and over the telephone, and ensuring patient records are accurately maintained. Excellent communication skills, attention to detail, and the ability to work well under pressure in a busy environment are essential. This role would suit someone who is organised, flexible, and committed to providing excellent patient care, with the ability to work both independently and as part of a team. In return, we offer the opportunity to work within a supportive department, with access to ongoing training and development within the Trust.

Main duties of the job

As a Waiting List Officer for the ECG department your main duties will cover:

• Managing waiting lists by priority and date order
• Booking those next on the list to a date and time that suits them
• Answering and signposting general enquiries from patients calling our appointments line
• Working collaboratively with the directorate team to ensure the capacity & demand balance is right
• Organising your workload and being organised
• Helping to supervise when needed the reception team
• Covering on reception when needed
• working with CDC providers to ensure capacity is filled

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Health and Care Worker or skilled worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and the required skill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Skills

Essential

• Computer Skills, including word, PowerPoint, excel, database.
• Communication skills
• Able to work on own initiative without constant supervision.
• Able to organise and prioritise work

Knowledge

Essential

• Previous Admin Experience

Desirable

• Experience of working as part of a Team
• Understanding of Trust targets around Diagnostics
• Experience of using Trust system

Qualifications

Essential

• Good general standard of education to GSCE level C or above in English and maths or equivalent or relevant experience