Caseload Coordinator

Job description

Job responsibilities

Main Duties and Responsibilities:

To work within the multi-disciplinary Discharge to Assess/intermediate Care at Home which delivers community based services to a patients within the Stockport area,

To undertake tasks which involve the management and maintenance of the teams clinical caseload, including all associated administration tasks.

The job will include using a variety of computer based programmes.

The job will include regular telephone contacts with patients, relatives and colleagues.

To undertake some responsibility for the team rota to ensure a professional staff mix is available to meet the needs generated by the clinical case load.

To be responsible for data collection, based on the outcomes from the clinical caseload.

To participate in and organise team audits when appropriate.

Communications

Demonstrate excellent communications skills with patients, relatives, and colleagues.

Have an understanding of support services available in the community.

Maintain excellent patient records, and demonstrate the principles of patient confidentiality in accordance with Caldicott guidelines.

Recognise and respond to challenging behaviour.

To maintain close liaison with colleagues and to communicate appropriately with other departments/services as required.

Pass messages to colleagues in a concise and timely way.

Responsibility for Patient Care

Ensure that the team case load is kept up to date.

Ensure that records are maintained to reflect the current needs of the patient and documented accurately on the team handover.

To keep a daily account of bed and capacity availability in the team.

Ensure patient related is equipment is fit for purpose and available for use be team members.

Participate in Health Promotion programmes with patients and carers, encouraging self-awareness and self-help.

To assist in the support and education of family/carers.

Confidentiality all information relating to patients and staff gained through your employment with this trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.

Any other duties as directed by the line manager

Comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies, procedures and guidelines in relation to all aspects of infection control.

Participate in appraisals to identify own training needs and ensure clinical practice competencies are up to date and maintained

To work alone using initiative within limitations of the post and to seek help or advise when unsure

Attend mandatory training as appropriate

Organise and plan own day to day workload or activities in order to meet the demands of the job role.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16

Person Specification

Qualifications

Essential

• Maths and English - GCSE Level 3 or above
• Experience / patient customer service
• IT Skills including Excel, Microsoft packages and Word

Desirable

• Care Certificate
• Use of EMIS

Experience

Essential

• Experience in patient / customer facing role

Desirable

• Two years experience in customer service role

Skills

Essential

• Able to communicate in complex situations
• Prioritise workload
• Meet deadlines
• Work in busy environment

Knowledge

Essential

• Understanding of the NHS

Desirable

• Understanding of the NHS Discharge to Assess process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport NHS Foundation Trust

Address

Beckwith House

Wellington Road North

Stockport

SK4 1AF

Employer's website

http://www.stockport.nhs.uk/ (Opens in a new tab)