Switchboard Operator\Telephonist

Job summary

Band 2 - Switchboard Operator - Stepping Hill Hospital

Full and part time post available

37.50 hours per week Working hours is: 14:00 to 22:00

17.50 hours per week

Working hours worked over two week rota:

Week1 - Mon / Tue 17.00 - 22.00 Sat 18.00 - 22.00 Sun 16.00 - 22.00

Week2 - Wed / Thur / Fri 17.00 - 22.00

We are looking for enthusiastic and reliable individual to join our busy hospital Switchboard team. As the first point of contact for staff, patients, relatives, and external callers, you'll play a vital role in ensuring effective communication and supporting patient safety across the Trust.

This is a fast-paced and rewarding role where no two shifts are the same. The successful candidate will work the core hours of 14:00-22:00, however flexibility is essential, and you may be required to work morning or night shifts in line with service needs.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunatelynot eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Main duties of the job

What you'll do

• Handle high-volume internal and external calls
• Respond immediately to emergency calls (e.g. cardiac arrest, fire, security)
• Activate emergency response teams following Trust protocols
• Operate and maintain the bleep system
• Support on-call staff and maintain updated rotas
• Provide out-of-hours support to departments including the Patient Centre
• Work as part of a supportive team, with some lone-working shifts

What we're looking for

• Excellent communication and customer service skills
• Ability to stay calm and professional during emergencies
• Confident with IT systems (email, MS Office)
• Experience in a call-handling or customer-facing environment
• Flexible approach to working hours, including nights and weekends
• A positive attitude and commitment to NHS values

What we offer

• Full training for all emergency procedures and systems
• Opportunities to develop within Facilities and wider Trust roles
• Supportive team environment
• NHS benefits including pension, annual leave, and staff wellbeing support

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o NHS pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o NHS Staff discounts

o Cycle to work scheme

oSalary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice