Job summary
Assistant Business Support Manager - Band 4 - 37.5 hours per week
An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Community Administration Team.
The Assistant Business Support Manager is responsible for the day-day operations of the Community Admin team, including call centre officers, clinic admin, district nurse admin and service admin support. The role will involve meeting service standards, ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the Trust.
The Assistant Business Support Manager will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. They will work closely with the Business Support Manager to develop efficient processes and continually improve the service.
The role requires travelling to community sites across the borough of Stockport, therefore it is essential the applicant holds a full driving licence and has the use of a car on a daily basis for work purposes
Main duties of the job
The Assistant Business Support Manager will be responsible for the management and development of the administration and clerical staff within the team.
A flexible approach will be required as it may be necessary to provide support to staff working weekends or extended working hours
As part of the Community Admin management team the postholder will be expected to communicate effectively, exhibit appropriate behaviours and act as a role model to junior staff.
To provide site based effective and efficient facilities management support services on behalf of the Trust.
To provide training and ensure a high quality of admin the services and patients.
To be responsible for the security/maintenance of multiple multi-use centres incorporating a variety of disciplines and a large staff complement assisting to ensure sites are compliant for infection prevention audits and CQC inspections.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
- To provide day to day operational supervision for the services
- To ensure there is efficient and effective delivery of services
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To ensure there are effective processes for management of referrals and supporting clinical services
- To prioritise service demands and ensure capacity is provided to meet demand
- To monitor and take action to improve to Key Performance Indicators
- To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures
- To ensure there is a high quality of training and development of the teams
- To be a point of escalation for staff and service users for designated areas of responsibility
- To cross cover for colleagues as needed
- To deputise for the Assistant Business Support manager at appropriate forums as needed
- To undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promoted
- To ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Job description
Job responsibilities
- To provide day to day operational supervision for the services
- To ensure there is efficient and effective delivery of services
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To ensure there are effective processes for management of referrals and supporting clinical services
- To prioritise service demands and ensure capacity is provided to meet demand
- To monitor and take action to improve to Key Performance Indicators
- To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures
- To ensure there is a high quality of training and development of the teams
- To be a point of escalation for staff and service users for designated areas of responsibility
- To cross cover for colleagues as needed
- To deputise for the Assistant Business Support manager at appropriate forums as needed
- To undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promoted
- To ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person Specification
Work related circumstances
Essential
- hold a full driving licence and have use of a car for work purposes
Qualifications
Essential
- A' Levels and/or equivalent experience (e.g Business Administration NVQ Level 3)
- ECDL /Computer Skills certification or equivalent IT and keyboard skills
- Excellent IT use of Microsoft office packages
Desirable
- Leadership or Management qualification
Knowledge
Essential
- Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience
- Good understanding of customer care and providing a quality service
- Good understanding of capacity management
- Knowledge of current NHS challenges and pressures
- Awareness of matters relating to patient confidentiality and health and safety eg. Data protection, fire etc
- Knowledge of electronic patient record systems
- Approaches to problem solving and managing change
Experience
Essential
- Experience of line management in a busy administrative environment
- Extensive administration experience
- Experience of working to deadlines, setting priorities and dealing with a varied workload
- Experience of developing process and procedures to improve efficiency
- Working on own initiative, making decisions and applying judgement about when to involve others
Desirable
- NHS experience
- Experience of supporting and delivering role specific training e.g. Customer Care
- Project Management skills
- Facilities management eg. Reception, room bookings, event management
Skills & Abilities
Essential
- Excellent organisational skills and ability to deal with a range of responsibilities
- Excellent interpersonal and communication skills including dealing with all disciplines of staff
- Excellent leadership and management skills
- Ability to work under pressure and to deadlines using own initiative and sound judgement
- Able to act independently using own initiative
- Customer care skills
- Able to persuade, negotiate and influence others
- Able to demonstrate a commitment to innovation and change
- Work with accuracy and attention to detail
- Ability to understand and communicate complex information
- Experience in the motivation and management of staff and being adept at communicating information.
Person Specification
Work related circumstances
Essential
- hold a full driving licence and have use of a car for work purposes
Qualifications
Essential
- A' Levels and/or equivalent experience (e.g Business Administration NVQ Level 3)
- ECDL /Computer Skills certification or equivalent IT and keyboard skills
- Excellent IT use of Microsoft office packages
Desirable
- Leadership or Management qualification
Knowledge
Essential
- Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience
- Good understanding of customer care and providing a quality service
- Good understanding of capacity management
- Knowledge of current NHS challenges and pressures
- Awareness of matters relating to patient confidentiality and health and safety eg. Data protection, fire etc
- Knowledge of electronic patient record systems
- Approaches to problem solving and managing change
Experience
Essential
- Experience of line management in a busy administrative environment
- Extensive administration experience
- Experience of working to deadlines, setting priorities and dealing with a varied workload
- Experience of developing process and procedures to improve efficiency
- Working on own initiative, making decisions and applying judgement about when to involve others
Desirable
- NHS experience
- Experience of supporting and delivering role specific training e.g. Customer Care
- Project Management skills
- Facilities management eg. Reception, room bookings, event management
Skills & Abilities
Essential
- Excellent organisational skills and ability to deal with a range of responsibilities
- Excellent interpersonal and communication skills including dealing with all disciplines of staff
- Excellent leadership and management skills
- Ability to work under pressure and to deadlines using own initiative and sound judgement
- Able to act independently using own initiative
- Customer care skills
- Able to persuade, negotiate and influence others
- Able to demonstrate a commitment to innovation and change
- Work with accuracy and attention to detail
- Ability to understand and communicate complex information
- Experience in the motivation and management of staff and being adept at communicating information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
