Job summary
This is a fantastic opportunity to come and work in Stockport Community providing excellent customer care to our patients.
We are looking for someone with great admin skills who is also passionate about patient care.
This is a challenging role and successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills.
Please see the job description and the person specification for further details.
Main duties of the job
The main duties are to provide administrative support for the smooth running of clinical community services mainly Palliative Care Respite and District Nursing Services.
The post holder will be familiar with a full range of administrative tasks and provide outstanding customer service, accuracy and attention to detail.
The post holder will need to be flexible to meet the demands of the service and may be required to work from any community healthcare base in Stockport according to the needs of the service.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Be the first point of contact for visitors to the building, providing information and directions, meet and greet.
Answer enquiries via phone email or face to face in relation to patient care.
To provide a full range of administrative tasks using IT skills in Microsoft packages ensuring a high standard of accuracy and attention to detail.
The post holder will be required to work in close liaison with NHS colleagues, patients and the public.
Access and update patient records via the Electronic Patient Record system.
To work as part of a team and to carry out tasks set by the Assistant Business Support Manager
To be conversant with of all the services offered within the integrated care business group.
Knowledge of the Data Protection Act, Patient Confidentiality, Risk Management and Health and Safety Procedures
To complete all Mandatory Training and E-Learning as required e.g. fire safety, manual handling.
To undertake collation of data to assist in audits at community sites as directed by the Assistant Business Support Manager
To support the Assistant Business Support Manager in the smooth running of the services provided in the community healthcare setting.
Administrators are expected to provide cover across Stockport during periods of colleagues annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits.
Job description
Job responsibilities
Be the first point of contact for visitors to the building, providing information and directions, meet and greet.
Answer enquiries via phone email or face to face in relation to patient care.
To provide a full range of administrative tasks using IT skills in Microsoft packages ensuring a high standard of accuracy and attention to detail.
The post holder will be required to work in close liaison with NHS colleagues, patients and the public.
Access and update patient records via the Electronic Patient Record system.
To work as part of a team and to carry out tasks set by the Assistant Business Support Manager
To be conversant with of all the services offered within the integrated care business group.
Knowledge of the Data Protection Act, Patient Confidentiality, Risk Management and Health and Safety Procedures
To complete all Mandatory Training and E-Learning as required e.g. fire safety, manual handling.
To undertake collation of data to assist in audits at community sites as directed by the Assistant Business Support Manager
To support the Assistant Business Support Manager in the smooth running of the services provided in the community healthcare setting.
Administrators are expected to provide cover across Stockport during periods of colleagues annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits.
Person Specification
Education & Qualifications
Essential
- English and Maths, GCSE, CSE, O-Level, level 2 or A-C or above, or equivalent qualifications, or equivalent experience.
Desirable
- RSA/ECDL/IT Qualification or equivalent
Knowledge
Essential
- Experience of Microsoft Office, particularly Word and Excel
- General knowledge of office/administration procedures
Desirable
- Knowledge of NHS Environment
Experience
Essential
- Customer service or reception experience
- Prior experience in an administrative role.
Desirable
- Experience of working in a healthcare role.
Skills & Abilities
Essential
- Excellent communication skills
- Good written and verbal skills
- Ability to use own initiative
- Ability to prioritise own workload
- Excellent attention to detail
- Car driver / ability to travel.
- Excellent customer service skills.
- Flexibility to cope with changing needs of the job.
Person Specification
Education & Qualifications
Essential
- English and Maths, GCSE, CSE, O-Level, level 2 or A-C or above, or equivalent qualifications, or equivalent experience.
Desirable
- RSA/ECDL/IT Qualification or equivalent
Knowledge
Essential
- Experience of Microsoft Office, particularly Word and Excel
- General knowledge of office/administration procedures
Desirable
- Knowledge of NHS Environment
Experience
Essential
- Customer service or reception experience
- Prior experience in an administrative role.
Desirable
- Experience of working in a healthcare role.
Skills & Abilities
Essential
- Excellent communication skills
- Good written and verbal skills
- Ability to use own initiative
- Ability to prioritise own workload
- Excellent attention to detail
- Car driver / ability to travel.
- Excellent customer service skills.
- Flexibility to cope with changing needs of the job.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
