Job summary
Outpatient Improvement & Redevelopment Manager
An exciting opportunity has arisen for an Outpatient Improvement & Redevelopment Manager at our Stepping Hill hospital.
The post holder will play a pivotal role in supporting teams in the provision and stabilisation of the current displaced outpatient activity. This will require working directly with both the outpatient and divisional teams (clinical and non-clinical) to ensure the current outpatient estate is used efficiently and effectively.
The post holder will also be responsible for managing the future changes needed to deliver safe and effective outpatient service in the new build.
Main duties of the job
The post holder will lead for the operational management for the current displaced outpatient activity, working with outpatient and divisional and corporate teams to maintain outpatient activity and look to offer solutions to further improve the outpatient provision for patients and staff.
The role will be the key contact for the management of the redevelopment and move to the new outpatient building by working outpatient and divisional and corporate teams to support the development of the build whilst taking every opportunity to recognise and support innovations in pathways that the new build opens up for the teams.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
o Salary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Key Areas/Tasks
Communication
Review, develop, and deploy communication strategies needed to deliver outpatient services.
Employ expert negotiation and diplomacy skills with all key working relationships in order to communicate highly complex and frequently sensitive or contentious information necessary to achieve goals.
Persuade and influence senior managers and clinicians of the importance of a change agenda.
Maintain high standards in documentation and presentation production.
Develop and maintain plans to ensure timescales are met.
Demonstrate highly evolved operational management skills and expertise both within the trust and the wider health care community.
To be able to operationally manage specific outpatient change, this will require developing good working relationships with the outpatient and divisional teams in the development and changes to the delivery of their outpatient services.
Develop robust communications processes to communicate effectively the work and service progress as required for the organisation at the team, divisional, and executive levels.
Plan and facilitate group discussions and workshops; encourage participation and collaborative working of stakeholders.
Work with the organisational and development teams on the embedding of cultural and organisational change to ensure consistency and successful service delivery is achieved.
Responsibility for Patient Care
Develop robust communications to meet the needs of patients.
Establish and maintain good working relationships with all operational divisions involved in the project.
Ensure co-design with patients of services and pathways.
Assist patients/service users/carers/relatives during incidental contacts.
Define, develop, agree, and finalise change plans in conjunction with operational divisions.
Planning and organising
Lead and organise the processes of providing interim outpatient provision on the Stepping Hill site during the design and construction of the new outpatient building.
Proactively lead the development of improvements to the current interim outpatient provision.
The postholder will plan and organise a broad range of complex activities and will formulate and adjust plans as required.
Proactively operationally lead the implementation of new ways of working and facilitate partnership working between clinical, non-clinical, and corporate teams to improve patient pathways in line with both the current interim arrangements and the new build as needed.
Undertake capacity planning as a component of the outpatient redevelopment plan, identifying supply and demand issues.
Operationally manage the implementation of plans, ensuring that targets and milestones are met and delivered on time.
Support the development of key performance indicators and monitoring systems to ensure utilisation of outpatients is maximised and support the delivery of outpatient activity.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Job description
Job responsibilities
Key Areas/Tasks
Communication
Review, develop, and deploy communication strategies needed to deliver outpatient services.
Employ expert negotiation and diplomacy skills with all key working relationships in order to communicate highly complex and frequently sensitive or contentious information necessary to achieve goals.
Persuade and influence senior managers and clinicians of the importance of a change agenda.
Maintain high standards in documentation and presentation production.
Develop and maintain plans to ensure timescales are met.
Demonstrate highly evolved operational management skills and expertise both within the trust and the wider health care community.
To be able to operationally manage specific outpatient change, this will require developing good working relationships with the outpatient and divisional teams in the development and changes to the delivery of their outpatient services.
Develop robust communications processes to communicate effectively the work and service progress as required for the organisation at the team, divisional, and executive levels.
Plan and facilitate group discussions and workshops; encourage participation and collaborative working of stakeholders.
Work with the organisational and development teams on the embedding of cultural and organisational change to ensure consistency and successful service delivery is achieved.
Responsibility for Patient Care
Develop robust communications to meet the needs of patients.
Establish and maintain good working relationships with all operational divisions involved in the project.
Ensure co-design with patients of services and pathways.
Assist patients/service users/carers/relatives during incidental contacts.
Define, develop, agree, and finalise change plans in conjunction with operational divisions.
Planning and organising
Lead and organise the processes of providing interim outpatient provision on the Stepping Hill site during the design and construction of the new outpatient building.
Proactively lead the development of improvements to the current interim outpatient provision.
The postholder will plan and organise a broad range of complex activities and will formulate and adjust plans as required.
Proactively operationally lead the implementation of new ways of working and facilitate partnership working between clinical, non-clinical, and corporate teams to improve patient pathways in line with both the current interim arrangements and the new build as needed.
Undertake capacity planning as a component of the outpatient redevelopment plan, identifying supply and demand issues.
Operationally manage the implementation of plans, ensuring that targets and milestones are met and delivered on time.
Support the development of key performance indicators and monitoring systems to ensure utilisation of outpatients is maximised and support the delivery of outpatient activity.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Qualifications
Essential
- Educated to Degree Level or equivalent level of experience
- Evidence of CPD
Desirable
- Project/Improvement management qualification
Experience
Essential
- Experience of managing outpatients services and associated processes
- Proven track record of operational management
- Practical experience in change management
Desirable
- oExamples of leading multi-disciplinary team projects including senior clinical staff
Knowledge & Skills
Essential
- Previous relevant experience operational management
- Excellent interpersonal and communication skills and an ability to work in multi-disciplinary cross divisional environments
- Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
- Knowledge of complex administrative processes
Desirable
- Knowledge of re-design (including workforce) or service improvement methodology/tools.
Personal Characteristics
Essential
- Ability to motivate others and mange resistance to change
- Ability to communicate at all levels requiring tact and diplomacy to achieve results
Person Specification
Qualifications
Essential
- Educated to Degree Level or equivalent level of experience
- Evidence of CPD
Desirable
- Project/Improvement management qualification
Experience
Essential
- Experience of managing outpatients services and associated processes
- Proven track record of operational management
- Practical experience in change management
Desirable
- oExamples of leading multi-disciplinary team projects including senior clinical staff
Knowledge & Skills
Essential
- Previous relevant experience operational management
- Excellent interpersonal and communication skills and an ability to work in multi-disciplinary cross divisional environments
- Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
- Knowledge of complex administrative processes
Desirable
- Knowledge of re-design (including workforce) or service improvement methodology/tools.
Personal Characteristics
Essential
- Ability to motivate others and mange resistance to change
- Ability to communicate at all levels requiring tact and diplomacy to achieve results
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
