Job summary
- Provide administrative support to the Audiology department
- Reception desk duties to book patients in and also deal with any enquires.
- Booking of appointments for patients and
- Dealing with phone, email and text enquires
Main duties of the job
To provide administrative duties and reception service to all patient/personnel who access the Audiology Department. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.
The post holder will be expected to work flexibly in the department to ensure the service has sufficient cover available to meet patient and service needs.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Communications
Provide reception duties.
Deal with telephone, email and text enquiries from patients and other healthcare workers.
Deal with face to face enquiries from patients who may be hard of hearing or deaf.
Type up clinic reports and letters to support Audiologists.
Use Relay to communicate with deaf patients where required.
Responsibility for Patient Care
Maintain confidentiality of patient information.
Organise transport including ambulances and taxis for patients.
Issue replacement batteries to patients.
Assist patients /service users/carers/relatives during incidental contacts
Planning and organising
Organise and plan own day to day workload or activities in order to meet the demands of the job role.
Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
Organise battery distribution to local centres, taking into account stock levels.
Ensure patient notes available for clinics.
Responsibilities for Physical and / or Financial Resources
Ensure safe and efficient use of equipment, resources and consumables at all times.
Actively contribute to the efficient management of departmental resources, including ordering/monitoring of supplies.
Organise hearing aids for repair through drop-in, internal and external post.
Send and receive earmoulds to/from manufacturers, if required.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Job description
Job responsibilities
Communications
Provide reception duties.
Deal with telephone, email and text enquiries from patients and other healthcare workers.
Deal with face to face enquiries from patients who may be hard of hearing or deaf.
Type up clinic reports and letters to support Audiologists.
Use Relay to communicate with deaf patients where required.
Responsibility for Patient Care
Maintain confidentiality of patient information.
Organise transport including ambulances and taxis for patients.
Issue replacement batteries to patients.
Assist patients /service users/carers/relatives during incidental contacts
Planning and organising
Organise and plan own day to day workload or activities in order to meet the demands of the job role.
Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
Organise battery distribution to local centres, taking into account stock levels.
Ensure patient notes available for clinics.
Responsibilities for Physical and / or Financial Resources
Ensure safe and efficient use of equipment, resources and consumables at all times.
Actively contribute to the efficient management of departmental resources, including ordering/monitoring of supplies.
Organise hearing aids for repair through drop-in, internal and external post.
Send and receive earmoulds to/from manufacturers, if required.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Person Specification
Education and qualifications
Essential
- Recognised typing or word processing qualification.
- Basic numeracy and literacy
Desirable
- GCSE in maths and or English
- Experience of Patient Centre, advantis, evolve
Knowledge
Essential
- Computer literate
- Communication strategies
Desirable
- Deaf and Equality&Diversity Awareness
- Customer service
Experience
Essential
- General office experience
Desirable
- Experience of dealing with dealing with people from diverse background.
- Experience of working in the NHS
Skills and abilities
Essential
- Able to communicate sensitively and effectively with the deaf and hard of hearing
- Able to use own initiative.
Person Specification
Education and qualifications
Essential
- Recognised typing or word processing qualification.
- Basic numeracy and literacy
Desirable
- GCSE in maths and or English
- Experience of Patient Centre, advantis, evolve
Knowledge
Essential
- Computer literate
- Communication strategies
Desirable
- Deaf and Equality&Diversity Awareness
- Customer service
Experience
Essential
- General office experience
Desirable
- Experience of dealing with dealing with people from diverse background.
- Experience of working in the NHS
Skills and abilities
Essential
- Able to communicate sensitively and effectively with the deaf and hard of hearing
- Able to use own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
