Job summary
Assistant Directorate Support Manager - Band 5 - 37.5 hours per week
An exciting opportunity has become available for an enthusiastic and self-motivated individual to join Health Records to provide high quality administrative support and line manage a team. This post is ideal for someone with a positive and pro-active approach and a keen eye for detail. The post holder will work closely with the Health Records Section Managers, Evolve Systems Administrator/Data Quality Manager and Assistant Directorate Support Manager for Patient Access. The role requires you to have good organisational skills that will contribute to the efficiency of the department and make an overall difference. You will be required to communicate with all levels of personnel and develop effective working relationships with all. We are looking for someone who is eager to learn new skills and be able to adapt to change in a busy, challenging but rewarding environment. You should have extensive experience of Microsoft Word and Excel spreadsheets, be able to work both autonomously and within a team as well as prioritising and organising workloads to meet deadlines.
Main duties of the job
To provide direct line management to designated administrative and clerical staff.
To work on own initiative to prioritise work in the specific areas of the Health Records Department in the face of competing demands.
To provide management support to other areas of Health Records in the event of colleagues leave.
To ensure there is efficient and effective delivery of service
To support service improvement work to ensure efficient, effective and productive patient access services.
To ensure a person-centred service that is responsive, flexible and adaptable
To work closely with colleagues including specialty teams, clinicians and support services and assist in its development
To embed quality improvement methodology within the patient access services
To provide cross cover for Operational Manager colleagues
Deputise for the Assistant Directorate Manager
Ensure there is a high quality of training and development of the teams, of their knowledge of national Health Records and Scanning policies and governance and RTT compliance.
To be on call for one Bank Holiday per year and to be available for Bank Holiday duties in the event of staff absence.
Any other duties commensurate with the role
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The focus of this role is to support the operational management of the Administration team within Health Records.
Key areas being to provide day to day line management and supervision to the Section Managers and oversee workforce rotas, attendance, HR process, recruitment and other relevant tasks.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Job description
Job responsibilities
The focus of this role is to support the operational management of the Administration team within Health Records.
Key areas being to provide day to day line management and supervision to the Section Managers and oversee workforce rotas, attendance, HR process, recruitment and other relevant tasks.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Person Specification
Education & Qualifications
Essential
- Good general education - 4 GCSE's/Level 4NVQ and/or equivalent experience
- Evidence of continued personal development
Desirable
- ECDL /Computer Skills certification
- Leadership qualification
Knowledge
Essential
- Knowledge of administrative procedures
- Managerial knowledge acquired through degree or equivalent experience
- Knowledge of data protection, IG and standards for maintaining health records
- Computer literate - good knowledge of Microsoft Office / Excel and hospital IT systems e.g., EMIS
Desirable
- Knowledge of NHS policies and procedures
Experience
Essential
- Experience using Information Systems
- Experience of line management in a busy complex administrative environment
- Experience of working directly with medical staff and other NHS Allied Health Professionals
- Experience of working to deadlines, setting priorities and dealing with a varied workload NHS experience
Desirable
- Customer Service experience
Skill & Abilities
Essential
- Communicate sensitive information; agreement or co-operation from NHS staff at all levels of the organisation is required.
- Ability to contribute to decisions on meeting targets.
- Logical approach to problem solving.
- Keyboard skills/Advanced use of IT packages, manipulating data.
- Able to act independently using own initiative.
- Customer care skills
- Able to persuade, negotiate and influence others.
- Ability to manage allocation of work to staff
- Using computers to process large volumes of work.
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines.
- Excellent interpersonal and communication skills
- Ability to work under pressure and to deadlines using own initiative and sound judgement.
- Accuracy and attention to detail
Work related circumstances
Essential
- Able to respond to the needs of service eg, ad hoc early/late meetings.
Person Specification
Education & Qualifications
Essential
- Good general education - 4 GCSE's/Level 4NVQ and/or equivalent experience
- Evidence of continued personal development
Desirable
- ECDL /Computer Skills certification
- Leadership qualification
Knowledge
Essential
- Knowledge of administrative procedures
- Managerial knowledge acquired through degree or equivalent experience
- Knowledge of data protection, IG and standards for maintaining health records
- Computer literate - good knowledge of Microsoft Office / Excel and hospital IT systems e.g., EMIS
Desirable
- Knowledge of NHS policies and procedures
Experience
Essential
- Experience using Information Systems
- Experience of line management in a busy complex administrative environment
- Experience of working directly with medical staff and other NHS Allied Health Professionals
- Experience of working to deadlines, setting priorities and dealing with a varied workload NHS experience
Desirable
- Customer Service experience
Skill & Abilities
Essential
- Communicate sensitive information; agreement or co-operation from NHS staff at all levels of the organisation is required.
- Ability to contribute to decisions on meeting targets.
- Logical approach to problem solving.
- Keyboard skills/Advanced use of IT packages, manipulating data.
- Able to act independently using own initiative.
- Customer care skills
- Able to persuade, negotiate and influence others.
- Ability to manage allocation of work to staff
- Using computers to process large volumes of work.
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines.
- Excellent interpersonal and communication skills
- Ability to work under pressure and to deadlines using own initiative and sound judgement.
- Accuracy and attention to detail
Work related circumstances
Essential
- Able to respond to the needs of service eg, ad hoc early/late meetings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
