Job summary
DTS Network & UC TechnicianFull Time - 37.50 hours per weekWe are seeking an Network & UC Technician to join our small but growing team of dedicated IT professionals. We support the delivery ofinformation technology to around 6,500 NHS staff working at Stepping Hill Hospital and over 30 sites in the Stockport community.
This is a senior technical position in the Digital Technology & Support team, supporting and reporting to the Network & UC Manager. The Network & UC Technician has day to day responsibility for the maintenance and support of the Trust's Cisco-based Network and UC infrastructure, ensuring that faults are identified and resolved effectively.
Operating as part of a small team, you must be able to work without supervision and be able to demonstrate very good communication skills.
Main duties of the job
The Network & UC Technician has day to day responsibility for the maintenance and support of the Trust's Cisco-based Network and UC infrastructure, ensuring that faults are identified and resolved effectively. They will ensure that communication equipment is configured to the Trust's standard specifications, and that version control and asset records are kept fully up to date.
Network & UC Technicians work without supervision and must be effective team members. They must possess a high degree of initiative and innovative thinking.The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Job description
Job responsibilities
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Education & Qualifications
Essential
- Educated to degree level in a computer/engineering/technical discipline or an equivalent level of knowledge and expertise combined with a higher education qualification in an IT related subject.
- ITIL Foundation Certificate (to be passed within 12 months of appointment)
- Cisco Certified Network Associate (CCNA)
Knowledge
Essential
- A good knowledge of computer architecture, Windows operating systems and office applications
- Data Protection and software licensing principals
- Directory Services / Administration
- A good working knowledge of network switching and routing.
- A good working knowledge of IP Addressing and subnetting
- A good working knowledge of Wireless LAN administration
- A good working knowledge of CUCM and Webex administration
Desirable
- ITIL Problem & Incident Management
- ITIL Configuration Management
- A good understanding of Firewall administration
- A good understanding of Network monitoring tools
Experience
Essential
- Experience of supporting desktop technologies in a networked environment
- Experience of supporting the Windows operating system and standard office applications
- Network troubleshooting
- Unified Communications troubleshooting
- Wireless troubleshooting
Desirable
- Experience of supporting mobile technologies
- Working with an ITIL based Service Desk System
- Administering network and email user accounts
Skills & Abilities
Essential
- Good written and verbal communication skills
- Excellent analytical and problem solving skills
- Work proactively and without supervision
- Communicate clearly and confidently with colleagues at all levels of ability and seniority
- Good time management
Person Specification
Education & Qualifications
Essential
- Educated to degree level in a computer/engineering/technical discipline or an equivalent level of knowledge and expertise combined with a higher education qualification in an IT related subject.
- ITIL Foundation Certificate (to be passed within 12 months of appointment)
- Cisco Certified Network Associate (CCNA)
Knowledge
Essential
- A good knowledge of computer architecture, Windows operating systems and office applications
- Data Protection and software licensing principals
- Directory Services / Administration
- A good working knowledge of network switching and routing.
- A good working knowledge of IP Addressing and subnetting
- A good working knowledge of Wireless LAN administration
- A good working knowledge of CUCM and Webex administration
Desirable
- ITIL Problem & Incident Management
- ITIL Configuration Management
- A good understanding of Firewall administration
- A good understanding of Network monitoring tools
Experience
Essential
- Experience of supporting desktop technologies in a networked environment
- Experience of supporting the Windows operating system and standard office applications
- Network troubleshooting
- Unified Communications troubleshooting
- Wireless troubleshooting
Desirable
- Experience of supporting mobile technologies
- Working with an ITIL based Service Desk System
- Administering network and email user accounts
Skills & Abilities
Essential
- Good written and verbal communication skills
- Excellent analytical and problem solving skills
- Work proactively and without supervision
- Communicate clearly and confidently with colleagues at all levels of ability and seniority
- Good time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
