Job summary
Full & part time hours available - Band 2 - Community Clerical Officer
We are currently looking for a Community Clerical Officer to provide high quality reception and admin support to clinical services across the Stockport area
We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service
Responsibilities
- Applicants should have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills.
- Prioritising tasks. You should be able to prioritise your workload to put the patient first
- Quickly and efficiently manage incoming and outgoing calls and emails
- Input confidential information onto various I.T. systems. Knowledge of NHS system would be an advantage, but not essential as full training will be given.
- Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis.
- There may, at times, be a need to travel between various locations, it is therefore essential the applicant has access to transport and the ability to travel within the required geographical are
Services
- Services are covered between the hours 8:00- 17:00: Monday - Friday
Main duties of the job
- Applicants should have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills.
- Prioritising tasks. You must be effective in prioritising workloads with a flexible and patient-centred approach.
- Quickly and efficiently manage incoming and outgoing calls and emails
- Input confidential information onto various I.T. systems. Knowledge of NHS system would be an advantage, but not essential as full training will be given.
- Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis.
- There may, at times, be a need to travel between various locations, it is therefore essential the applicant has access to transport and the ability to travel within the required geographical area
- Services are covered from 8:00 - 17:00: Monday - Friday
- Flexible working patterns available
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
o Between 27-33 days of annual leave plus bank holidays
o NHS pension scheme membership
o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
o NHS Staff discounts
o Cycle to work scheme
oSalary finance - for loans, savings, budget planning and tips on managing debt
o Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Proving a high level of administration support to Community Services
Reception duties including dealing with patient queries either face to face or over the telephone.
Booking appointments, data inputting on electronic patient record, maintaining and archiving of patient records,
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Job description
Job responsibilities
Proving a high level of administration support to Community Services
Reception duties including dealing with patient queries either face to face or over the telephone.
Booking appointments, data inputting on electronic patient record, maintaining and archiving of patient records,
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Person Specification
Educations & Qualifications
Essential
- English and Maths, GCSE, CSE, O-Level, level 4 or A-C or above, or equivalent qualifications, or equivalent experience.
Desirable
Experience
Essential
- Reception duties, face to face and answering the phone
Desirable
- Previous experience working with the General public and handling large volumes of telephone calls
Skills & Abilities
Essential
- I.T. skills, email & word
- Good customer service skills
- Good communication skills
- Good telephony skills
- Eager to learn new skills/undertake necessary training
- Attention to detail / good accuracy skills
- Flexibility to cope with changing needs of the job
- car driver, ability to travel
Knowledge
Essential
- General office duties
- Knowledge of a range of secretarial / administration procedures
Work related circumstances
Essential
- Training - willingness to undertake the training required to carry out the job
Person Specification
Educations & Qualifications
Essential
- English and Maths, GCSE, CSE, O-Level, level 4 or A-C or above, or equivalent qualifications, or equivalent experience.
Desirable
Experience
Essential
- Reception duties, face to face and answering the phone
Desirable
- Previous experience working with the General public and handling large volumes of telephone calls
Skills & Abilities
Essential
- I.T. skills, email & word
- Good customer service skills
- Good communication skills
- Good telephony skills
- Eager to learn new skills/undertake necessary training
- Attention to detail / good accuracy skills
- Flexibility to cope with changing needs of the job
- car driver, ability to travel
Knowledge
Essential
- General office duties
- Knowledge of a range of secretarial / administration procedures
Work related circumstances
Essential
- Training - willingness to undertake the training required to carry out the job
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
