Job summary
Ambulance Booking Clerk 27 hours per week
An exciting opportunity has arisen to joinan extremely busy site coordination team at Stepping Hill Hospital. The team is a multidisciplinary team comprising of Clinical Site Coordinators and Patient Flow Coordinators and an important member of this team is the Ambulance Booking Clerk.
Main duties of the job
The role of the Ambulance Booking Clerk is to coordinate the booking of transport to support the discharge of patients from hospital. In addition, ensuring priorities for discharges are identified which means working with our wards and transport providers. You will need good communication and listening skills and be able to remain calm under pressure, as this role can be demanding at busy times during the day. You will need to be able to work independently and as part of a team. The post will be incorporated into the rota working opposite days or alongside two ambulance booking clerks already in post. Relevant training and support will be provided.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Formore details regarding the main responsibilities of the role please refer to the job description.
The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a standard DBS check at the cost of £21.90. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
For further details / informal visits contact:
Job description
Job responsibilities
Formore details regarding the main responsibilities of the role please refer to the job description.
The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a standard DBS check at the cost of £21.90. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
For further details / informal visits contact:
Person Specification
Education & Qualifications
Essential
- Evidence of continuing development
- ECDL or equivalent IT and keyboard skills
- Good general education ( 5 GCSE's or Equivalent, including English and Maths) or equivalent experience
Knowledge
Essential
- Computer literate - knowledge of Microsoft Office / Excel
- Knowledge of NHS procedures and systems in relation to booking transport
Desirable
- Knowledge of hospital IT systems
- Knowledge of services provided by Stockport NHS Foundation Trust
- Understanding of Government guidance in relation to general patient transport and guidance in relation to Covid
Experience
Essential
- Experience of working to tight deadlines, setting priorities and dealing with a varied workload
- Ability to work on own initiative and make independent decisions
Desirable
- Previous experience of working within the NHS or other Healthcare setting
Skills & Abilities
Essential
- Excellent communication skills (written, typed and verbal)
- Negotiation and influencing skills
- Accuracy and attention to detail
Desirable
- Ability to deal with all disciplines of staff
Work Related Circumstances
Essential
- Ability to treat people with dignity and respect
- Ability to relate to a wide range of people, put people at ease and make them feel comfortable
- Maintain patients confidentiality at all times
- Smart, professional appearance
Person Specification
Education & Qualifications
Essential
- Evidence of continuing development
- ECDL or equivalent IT and keyboard skills
- Good general education ( 5 GCSE's or Equivalent, including English and Maths) or equivalent experience
Knowledge
Essential
- Computer literate - knowledge of Microsoft Office / Excel
- Knowledge of NHS procedures and systems in relation to booking transport
Desirable
- Knowledge of hospital IT systems
- Knowledge of services provided by Stockport NHS Foundation Trust
- Understanding of Government guidance in relation to general patient transport and guidance in relation to Covid
Experience
Essential
- Experience of working to tight deadlines, setting priorities and dealing with a varied workload
- Ability to work on own initiative and make independent decisions
Desirable
- Previous experience of working within the NHS or other Healthcare setting
Skills & Abilities
Essential
- Excellent communication skills (written, typed and verbal)
- Negotiation and influencing skills
- Accuracy and attention to detail
Desirable
- Ability to deal with all disciplines of staff
Work Related Circumstances
Essential
- Ability to treat people with dignity and respect
- Ability to relate to a wide range of people, put people at ease and make them feel comfortable
- Maintain patients confidentiality at all times
- Smart, professional appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
