Job summary
Band 2 Front Office Medical Laboratory Assistant (MLA) Post
Full time - 37.5h per week.
Working hours Monday to Friday 10:00 - 18:30 (will be expected to help cover weekend early shifts 09:00 -12:00 as overtime, 1 in every 2 weekends).
(Please Note - there is no sponsorship available for this role).
The Pathology department at Stepping Hill Hospital (Stockport NHS Foundation Trust) is seeking a Front Office MLA to join the Blood Sciences team to assist with processing samples that arrive in the lab. The successful applicant(s) would be joining a friendly and passionate staffing group providing diagnostic services to the hospital patients and wider community.
The Front Office MLA role is based in the Pathology Reception and will primarily deal with service users face to face or via telephone and answer any queries. The front office is the hub for samples delivered to the laboratory from all clinical settings. The samples are sorted based on test and department that processes the samples. As the suitable candidate you will have good standard of numeracy and literacy, excellent communication, customer service skills and maintain confidentiality at all times. The post-holder will be provided full training for this role.
Main duties of the job
Receipt, recording and preparation of a variety of patient samples e.g. blood, urine, faeces and other body fluids.
Sort and identify specimens received in the Laboratory
Enter/enrol patient's details and other data onto the computer.
Assist the Biomedical Scientists in technical duties as required under supervision of the Biomedical Scientists.
Perform general clerical duties associated with the work of the Laboratory, including filing, telephone answering, photocopying etc.
Work with other team members to cover absence due to sickness and annual leave (this may include weekend and night shifts).
Perform other miscellaneous duties under supervision and according to protocols laid down.
Expected to work weekend early front office shifts, 09:00 - 12:00 as overtime, 1 in every 2 weekends.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays (pro rata)
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
For detailed job description and main responsibilities of the Band 2 Blood Sciences MLA role, please see the accompanying job description and person specification.
The role is heavily focused on customer service skills and communicating with service user queries either face to face or via telephone.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Job description
Job responsibilities
For detailed job description and main responsibilities of the Band 2 Blood Sciences MLA role, please see the accompanying job description and person specification.
The role is heavily focused on customer service skills and communicating with service user queries either face to face or via telephone.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Education & Qualifications
Essential
- Good standard of numeracy and literacy
Desirable
- GCSE standard Maths/English /Science
Knowledge
Essential
- Knowledge of laboratory processes
- Knowledge of Health & Safety in the workplace
- Knowledge of the work of a Blood Sciences Dept.
Experience
Essential
- Experience of working as part of a team in a busy environment
- Experience of working in customer service roles
Desirable
- Experience of working in a laboratory environment
Skills & Abilities
Essential
- Able to follow written instructions effectively and consistently
- Able to accurately record information electronically and in written form with a high level of accuracy
- Experience of managing your time to complete an allocated task.
- Computer keyboard/Data entry skills
Desirable
- Excellent Customer Service Skills
Person Specification
Education & Qualifications
Essential
- Good standard of numeracy and literacy
Desirable
- GCSE standard Maths/English /Science
Knowledge
Essential
- Knowledge of laboratory processes
- Knowledge of Health & Safety in the workplace
- Knowledge of the work of a Blood Sciences Dept.
Experience
Essential
- Experience of working as part of a team in a busy environment
- Experience of working in customer service roles
Desirable
- Experience of working in a laboratory environment
Skills & Abilities
Essential
- Able to follow written instructions effectively and consistently
- Able to accurately record information electronically and in written form with a high level of accuracy
- Experience of managing your time to complete an allocated task.
- Computer keyboard/Data entry skills
Desirable
- Excellent Customer Service Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
