Job summary
Associate Director of Operations (Elective Care)
Stockport NHS Foundation Trust
Thank you for your interest in the post of Associate Director of Operations (Elective Care) with Stockport NHS Foundation Trust. This is an exciting time to progress your career and be part of the ambitious team.
We are looking to recruit on a 12 month fixed term basis, an experienced senior operational leader to support the Executive Director of Operations in the operational service delivery of high-quality care for our patients.
You will be a subject matter expert in elective care with an up to date and comprehensive understanding of national, regional and local policies, rules and guidance relating to elective care (including diagnostics and cancer). You will bring expertise in working across organisational boundaries and a track record for innovation and change. You will be a patient focussed, credible operational leader with the drive and determination to deliver improvements in elective care, service redesign, productivity and efficiency.
You will be able to demonstrate that you live our Trust values, and you will play an important role in developing a learning approach by focussing on achieving high standards and creating an open and honest culture for our people.
Main duties of the job
The Associate Director of Operations (Elective Care) will support the Executive Director of Operations to ensure the Trust has robust and effective systems, processes and governance arrangements in place for the delivery of NHS access standards relating to elective care (referral to treatment, cancer waiting times and diagnostic waiting times) and the delivery of the elective activity plan. Integral to this will include a good understanding and improvement trajectory on all productivity and efficiency metrics associated with elective and non-elective care.
The overriding purpose of the role is to support the provision of timely access to the highest quality patient care through professional operational and strategic leadership and management actions creating a culture of continuous improvement in accordance with NHS management standards.
The Associate Director of Operations (Elective Care) will support specific areas of operational service delivery, including the following:
- Effective and dynamic capacity and demand management
- Compliance with national RTT rules and guidance including validation processes and local access policies.
- Escalation and management processes
- Leadership of improvement programmes related to elective care including productivity and efficiency metrics, using national benchmarking tools.
- Represent the Trust at System / Regional / National Forums
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
Our mission is to make a difference every day. Our values are that we care, we respect, and we listen
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
JOB DESCRIPTION
Main Duties and Responsibilities
- To collate Trust-wide recovery or improvement plans related to elective access, coordinating specific action plans with Divisions, and ensuring plans are robust and quantifiable.
- To maintain an up to date and comprehensive understanding of national, regional, and local policies, rules and guidance relating to elective care (including diagnostics and cancer) and to be the Trust subject matter expert in these areas.
- To benchmark and undertake necessary research to ensure that services are in line with other NHS and private sector organisations.
- To take autonomous decisions in areas which affect the operational working of the Trust and their Improvement.
- To develop and maintain a training strategy for elective access across the Trust and ensure elective access training needs are incorporated within mandatory training for all relevant roles.
- To ensure the Trust has the internal capability to undertake demand and capacity modelling on an annual basis as a minimum.
- To support the Operational Divisions in annual planning of activity required to meet elective demand to deliver access standards and the commissioned annual activity plan.
- To develop and maintain robust and effective systems, processes, and governance arrangements for the delivery of elective services and access standard performance including.
- Ensure effective PTL management, to include the coordination and chairing of corporate PTL meetings, patient level detailed tracking, recording, and monitoring of all actions and appropriate escalation as necessary according to the escalation policy.
- Develop and maintain effective operational policies and standard operating procedures relating to elective access in line with national and local
- To understand best practice in elective pathway management and to support the dissemination of this learning across operational and clinical teams.
- Ensure processes for accurate data collection, monitoring, validation and reporting of access standards performance are in line with national best practice and guidance, to support roust monitoring, predicted performance and any early warning
- To ensure all patients requiring access to outpatient appointments, diagnostics, and elective inpatient or day-case treatment are managed equitably and consistently, in line with national waiting time standards and the NHS constitution.
- Monitor activity in relation to agreed local and national performance indicators and all the service level agreements and implement immediate corrective action in relation to any significant under/ over-performance.
- To collate Trust-wide recovery or improvement plans related to elective access, coordinating specific action plans with Divisions, and ensuring plans are robust and quantifiable.
- To maintain effective, constructive relationships with partners regarding the Trusts elective care performance. To provide these partners with relevant reporting, information and recovery plans as
- In conjunction with the Medical Director, manage the harm review processes relating to elective access
- Lead a culture of service improvement, which produces new ideas, approaches, innovation, or insights, ensuring that plans are developed and taken forward to improve patient care and services.
- Provide senior leadership to Trust wide improvement programmes related to elective care.
- Lead and / or participate in system level or nationally mandated improvement programmes, contributing to innovative solutions to ensure best care for patients.
- Liaise with system partners, including the ICS, primary care, local authorities, and ambulance service to ensure positive and constructive working relationships on all matters relating to elective
- Analyse and interpret statistics and data to improve patient flows, outcomes and compliance with access targets and provide written reports on performance issues for various audiences, providing assurance up to Board level.
Job description
Job responsibilities
JOB DESCRIPTION
Main Duties and Responsibilities
- To collate Trust-wide recovery or improvement plans related to elective access, coordinating specific action plans with Divisions, and ensuring plans are robust and quantifiable.
- To maintain an up to date and comprehensive understanding of national, regional, and local policies, rules and guidance relating to elective care (including diagnostics and cancer) and to be the Trust subject matter expert in these areas.
- To benchmark and undertake necessary research to ensure that services are in line with other NHS and private sector organisations.
- To take autonomous decisions in areas which affect the operational working of the Trust and their Improvement.
- To develop and maintain a training strategy for elective access across the Trust and ensure elective access training needs are incorporated within mandatory training for all relevant roles.
- To ensure the Trust has the internal capability to undertake demand and capacity modelling on an annual basis as a minimum.
- To support the Operational Divisions in annual planning of activity required to meet elective demand to deliver access standards and the commissioned annual activity plan.
- To develop and maintain robust and effective systems, processes, and governance arrangements for the delivery of elective services and access standard performance including.
- Ensure effective PTL management, to include the coordination and chairing of corporate PTL meetings, patient level detailed tracking, recording, and monitoring of all actions and appropriate escalation as necessary according to the escalation policy.
- Develop and maintain effective operational policies and standard operating procedures relating to elective access in line with national and local
- To understand best practice in elective pathway management and to support the dissemination of this learning across operational and clinical teams.
- Ensure processes for accurate data collection, monitoring, validation and reporting of access standards performance are in line with national best practice and guidance, to support roust monitoring, predicted performance and any early warning
- To ensure all patients requiring access to outpatient appointments, diagnostics, and elective inpatient or day-case treatment are managed equitably and consistently, in line with national waiting time standards and the NHS constitution.
- Monitor activity in relation to agreed local and national performance indicators and all the service level agreements and implement immediate corrective action in relation to any significant under/ over-performance.
- To collate Trust-wide recovery or improvement plans related to elective access, coordinating specific action plans with Divisions, and ensuring plans are robust and quantifiable.
- To maintain effective, constructive relationships with partners regarding the Trusts elective care performance. To provide these partners with relevant reporting, information and recovery plans as
- In conjunction with the Medical Director, manage the harm review processes relating to elective access
- Lead a culture of service improvement, which produces new ideas, approaches, innovation, or insights, ensuring that plans are developed and taken forward to improve patient care and services.
- Provide senior leadership to Trust wide improvement programmes related to elective care.
- Lead and / or participate in system level or nationally mandated improvement programmes, contributing to innovative solutions to ensure best care for patients.
- Liaise with system partners, including the ICS, primary care, local authorities, and ambulance service to ensure positive and constructive working relationships on all matters relating to elective
- Analyse and interpret statistics and data to improve patient flows, outcomes and compliance with access targets and provide written reports on performance issues for various audiences, providing assurance up to Board level.
Person Specification
Education & Qualifications
Essential
- Educated to Master's degree level or equivalent experience.
- Evidence of recent professional and leadership Development
Knowledge
Essential
- Highly developed knowledge of NHS elective access standards and all related national rule sets
Experience
Essential
- NHS experience in an Acute Trust at a senior level
- Proven track record of operational management in a clinical service that includes elective pathways
Desirable
- Experience of managing organisation- wide projects across a large, complex organisation
Work Related Circumstances
Essential
Person Specification
Education & Qualifications
Essential
- Educated to Master's degree level or equivalent experience.
- Evidence of recent professional and leadership Development
Knowledge
Essential
- Highly developed knowledge of NHS elective access standards and all related national rule sets
Experience
Essential
- NHS experience in an Acute Trust at a senior level
- Proven track record of operational management in a clinical service that includes elective pathways
Desirable
- Experience of managing organisation- wide projects across a large, complex organisation
Work Related Circumstances
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Stockport NHS Foundation Trust
Address
Stockport NHS Foundation Trust
Trust Headquarters, 2nd Floor Oak House, Stepping Hill Hospital, Stockport, SK2 7JE
Greater Manchester
SK2 7JE
Employer's website
http://www.stockport.nhs.uk/ (Opens in a new tab)
