Job summary
This newly created post is an exciting opportunity to play a part in Patient Safety at Stockport NHS Foundation Trust. You will have responsibility for the risk and safety team providing leadership to the team members that oversee claims and inquest administration, incident management, safety alerts and subject access request responses across the Trust and also have the opportunity to bring this all together and support with the transition to the NHSE Patient Safety Incident Response Framework.
As well as being able to lead a team through a time of change, it is also a great opportunity for someone with strong project management skills. You'll be a key member of the Patient Safety Incident Response Implementation Group and will support the Deputy Director of Quality Governance and Head of Quality Governance with oversight of workplans and communications regarding requirements of PSIRF. The role will also lead on supporting the annual production of the Quality Account for the Trust. This is a great opportunity for the right individual to take on a challenging but rewarding role focused upon patient safety and improvement.
The Patient Safety Manager will be based in the Risk and Safety Offices on the Stepping Hill site. We are a supportive team and you'll also work closely with the Patient and Customer Service Team who manage our complaints and PALS enquiries and the Divisional Governance Teams.
Main duties of the job
- Lead on the development and review of the Patient Safety Incident Response Plan and Policy with the Head of Quality Governance and Deputy Director of Quality Governance
- Ensure effective and appropriate teaching of patient safety to all staff working in the organisation, utilising where appropriate national and regional offerings
- Support the Risk and Safety Team Leader to ensure the Risk Management System is fit for purpose
- Be responsible for liaising with all Divisional Governance Teams to gain assurance regarding patient safety requirements
- Support an integrated approach to all aspects of quality and safety, ensuring robust systems to support
- Engage clinical and non-clinical staff to maintain the profile of patient safety ensuring that related strategies are embedded within the culture of the Trust
- Contribute to and support implementation of patient safety policies related to risk and governance for the organisation, including but not limited to incident policies, duty of candour policies, inquest and claim policies
- Undertake analysis and presentation of patient safety information from a number of sources to identify trends, themes areas for local action and learning
- Continuously promote and prioritise a safety culture, acting upon learning and evaluation of changes and improvement
- Project management the submission of the Trust Quality Account each year working with colleagues across the organisation to produce the account in line with national timescales
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
Our mission is to make a difference every day. Our values are that we care, we respect, and we listen
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Communications
- Develop communication plans to share patient safety learning and actions across the organisation
- Lead on the Risk and Safety Team weekly all user communications related to lesson learning
- Communicate with staff at all levels regarding quality and patient safety processes across the Trust
- Produce and receive highly complex, contentious and sensitive information related to patient safety events, inquests and claims
- Be responsible for the efficient dissemination of quality and patient safety related information across the Trust
- Support the Divisional Governance Teams to ensure that Duty of Candour is applied in line with national policy and regulatory requirement
- In line with the principles of duty of candour, be open, honest and transparent at all times
- Recognise and celebrate achievements across the organisation, supporting a consistent continued roll-out of safety II principles
- To work closely with the Divisional Quality and Governance Managers and Teams, building strong relationships across the organisation
- To support the development of the role of Patient Safety Partners in the organisation, providing a key source of communication for them
Planning and organising
- Plan and organise own workload and that of the teams you are responsible for, adjusting work plans as required, and escalating priorities and concerns to the senior team
- Coordinate reports to groups and committees as work plans require, including the quarterly patient safety report, and monthly notification of serious incidents report (this will transition to a PSIRF report in due course)
- Ensure a robust process is in place in relation to incident oversight, claim and inquest preparations offering support to the team to problem solve and ensure best outcomes for the organisation and our patients and families
- To work directly with our Divisional Governance teams to ensure implementation of the Trust incident reporting system, supporting where appropriate any investigations
- To lead the Risk and Safety Team and ensure that the Risk Management System is regularly updated as new upgrades are released and that staff are trained to use the system
- The lead on the continued development of Patient Safety Incident Response Framework implementation and support the Deputy Director of Quality Governance and Head of Quality Governance to design a fit for purpose Patient Safety Incident Response Plan
- To monitor effectiveness of the PSIRP and support the continued review and update in line with national requirements
- To ensure that all patient safety processes are in line with national and regional requirements following direction from the Head of Quality Governance
- To facilitate designated groups including the incident review group and serious incident review group and to lead changes in line with the transition to PSIRF
- Support reliable processes in relation to the national alerts received in by the risk and safety team
- To support any CQC related activity related to patient safety
Responsibility for Policy and Service Development and Implementation
- Develop and implement protocols and or policies within own specialist areas, ensuring team members are working within standardised and effective processes
- To manage action plans related to the roll out of PSIRF across the organisation
- To oversee the Patient Safety Incident Response Framework Plan and be a key part of its development and update overtime
- To support with lesson learning related to patient safety, identifying areas for improvement and working with colleagues across the organisation to agree actions for improvement
- To ensure that whilst changes are made in line with national requirements that best practise continues in relation to all areas of the portfolio and that high standards are maintained
Responsibility for Physical & Financial Resources
- Support the Head of Quality Governance in the monitoring of legal services in relation to inquest activity where required
- To ensure safe use of equipment and the office environment
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Job description
Job responsibilities
Communications
- Develop communication plans to share patient safety learning and actions across the organisation
- Lead on the Risk and Safety Team weekly all user communications related to lesson learning
- Communicate with staff at all levels regarding quality and patient safety processes across the Trust
- Produce and receive highly complex, contentious and sensitive information related to patient safety events, inquests and claims
- Be responsible for the efficient dissemination of quality and patient safety related information across the Trust
- Support the Divisional Governance Teams to ensure that Duty of Candour is applied in line with national policy and regulatory requirement
- In line with the principles of duty of candour, be open, honest and transparent at all times
- Recognise and celebrate achievements across the organisation, supporting a consistent continued roll-out of safety II principles
- To work closely with the Divisional Quality and Governance Managers and Teams, building strong relationships across the organisation
- To support the development of the role of Patient Safety Partners in the organisation, providing a key source of communication for them
Planning and organising
- Plan and organise own workload and that of the teams you are responsible for, adjusting work plans as required, and escalating priorities and concerns to the senior team
- Coordinate reports to groups and committees as work plans require, including the quarterly patient safety report, and monthly notification of serious incidents report (this will transition to a PSIRF report in due course)
- Ensure a robust process is in place in relation to incident oversight, claim and inquest preparations offering support to the team to problem solve and ensure best outcomes for the organisation and our patients and families
- To work directly with our Divisional Governance teams to ensure implementation of the Trust incident reporting system, supporting where appropriate any investigations
- To lead the Risk and Safety Team and ensure that the Risk Management System is regularly updated as new upgrades are released and that staff are trained to use the system
- The lead on the continued development of Patient Safety Incident Response Framework implementation and support the Deputy Director of Quality Governance and Head of Quality Governance to design a fit for purpose Patient Safety Incident Response Plan
- To monitor effectiveness of the PSIRP and support the continued review and update in line with national requirements
- To ensure that all patient safety processes are in line with national and regional requirements following direction from the Head of Quality Governance
- To facilitate designated groups including the incident review group and serious incident review group and to lead changes in line with the transition to PSIRF
- Support reliable processes in relation to the national alerts received in by the risk and safety team
- To support any CQC related activity related to patient safety
Responsibility for Policy and Service Development and Implementation
- Develop and implement protocols and or policies within own specialist areas, ensuring team members are working within standardised and effective processes
- To manage action plans related to the roll out of PSIRF across the organisation
- To oversee the Patient Safety Incident Response Framework Plan and be a key part of its development and update overtime
- To support with lesson learning related to patient safety, identifying areas for improvement and working with colleagues across the organisation to agree actions for improvement
- To ensure that whilst changes are made in line with national requirements that best practise continues in relation to all areas of the portfolio and that high standards are maintained
Responsibility for Physical & Financial Resources
- Support the Head of Quality Governance in the monitoring of legal services in relation to inquest activity where required
- To ensure safe use of equipment and the office environment
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Education and Qualifications
Essential
- Degree or degree level education, or significant relevant experience
Desirable
- Nursing or clinical qualification/ registration
- Management Training (either leadership or management course or similar other programme)
Knowledge
Essential
- A sound knowledge of the requirements of incident reporting including external reporting to NRLS/ LFPSE
- Excellent communication and interpersonal skills with evidence of working across staff groups
- Knowledge of patient safety processes, systems and methods of lesson learning including patient safety incident response reporting, root cause analysis
- Excellent project management skills with an ability to meet deadlines and retain an effective oversight
- Evidence of working with a risk management system, and extracting key data sets from it to provide information and reports
Desirable
- Knowledge of the Patient Safety Incident Response Framework and related tools such as SEIPS, AAR, SWARM huddles and a willingness to continue to learn and explore application of these models and tools
Experience
Essential
- Experience working in the NHS and/ or Public Sector
- Experience in patient safety, governance and risk management and/or the investigation of incidents
- Experience of change and project management and introducing new ways of working in a highly complex organisation
- Experience of working with a wide range of clinical and non-clinical staff and patient groups within a large organisation
- Experience of preparing reports and presentations to small and large groups and preparing papers for committee meetings
- Experience of providing training, particularly patient safety training, to a range of staff groups
Desirable
- Experience of working within a NHS provider organisation
- Experience of successfully managing a team
Skills & Abilities
Essential
- Ability to utilise project management skills to plan, and undertake large pieces of work that require input from across the Trust
- Ability to analysis facts and situations and bring simplicity to the highly complex
- Proficient user of Microsoft Suite eg excel, word
- Data management skills( eg data abstraction, analysis and presentation) in particular related to Risk Management Systems
- Excellent communication and interpersonal skills
- Ability to write professional reports and policies and implement changes to practice
- Ability to engage a wide range of team members in patient safety work streams
- Ability to manage a highly complex workload, with competing demands and deadlines
- Ability to work in a highly complex changing environment
Person Specification
Education and Qualifications
Essential
- Degree or degree level education, or significant relevant experience
Desirable
- Nursing or clinical qualification/ registration
- Management Training (either leadership or management course or similar other programme)
Knowledge
Essential
- A sound knowledge of the requirements of incident reporting including external reporting to NRLS/ LFPSE
- Excellent communication and interpersonal skills with evidence of working across staff groups
- Knowledge of patient safety processes, systems and methods of lesson learning including patient safety incident response reporting, root cause analysis
- Excellent project management skills with an ability to meet deadlines and retain an effective oversight
- Evidence of working with a risk management system, and extracting key data sets from it to provide information and reports
Desirable
- Knowledge of the Patient Safety Incident Response Framework and related tools such as SEIPS, AAR, SWARM huddles and a willingness to continue to learn and explore application of these models and tools
Experience
Essential
- Experience working in the NHS and/ or Public Sector
- Experience in patient safety, governance and risk management and/or the investigation of incidents
- Experience of change and project management and introducing new ways of working in a highly complex organisation
- Experience of working with a wide range of clinical and non-clinical staff and patient groups within a large organisation
- Experience of preparing reports and presentations to small and large groups and preparing papers for committee meetings
- Experience of providing training, particularly patient safety training, to a range of staff groups
Desirable
- Experience of working within a NHS provider organisation
- Experience of successfully managing a team
Skills & Abilities
Essential
- Ability to utilise project management skills to plan, and undertake large pieces of work that require input from across the Trust
- Ability to analysis facts and situations and bring simplicity to the highly complex
- Proficient user of Microsoft Suite eg excel, word
- Data management skills( eg data abstraction, analysis and presentation) in particular related to Risk Management Systems
- Excellent communication and interpersonal skills
- Ability to write professional reports and policies and implement changes to practice
- Ability to engage a wide range of team members in patient safety work streams
- Ability to manage a highly complex workload, with competing demands and deadlines
- Ability to work in a highly complex changing environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
