East and North Hertfordshire Teaching NHS Trust

Housekeeper - Ward 7B

The closing date is 10 June 2025

Job summary

We are recruiting for a Housekeeper who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be responsible for the provision of a high quality service by meeting and greeting visitors to the ward. You will support the ward manager and the ward clinical team in ensuring a customer friendly approach is used in interactions with patients and stakeholders.

You will also support the general running of the ward by being involved ingeneral organisation.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Serve meals and beverages to patients throughout the shift with care and attentiveness.

Manage ordering and restocking of ward supplies to ensure availability at all times.

Maintain cleanliness and efficient operation of the kitchen area.

Communicate effectively with patients and their relatives regarding nutritional requirements, demonstrating an understanding of patients' dietary needs and health conditions.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

o The Lister Hospital, Stevenage

o New Queen Elizabeth II (New QEII), Welwyn Garden City

o Hertford County, Hertford

o Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

361-7118462

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Previous Experience

Essential

  • Clear and polite telephone and verbal communications.
  • Ability to work closely with all grades of staff.
  • Dealing with enquiries/complaints
  • Adaptability, ability to prioritise work, especially under pressure.
  • Customer service focused environment.

Desirable

  • Previous employment within the NHS within a hospital environment or hotel industry.
  • Training in food hygiene
  • Training in cleaning standards/small maintenance tasks.

Skills

Essential

  • Motivation and initiative to work alone, and within a team.
  • Able to organise and ensure that the environment is conducive to health care.
  • Politeness, approachable with all patients, staff, and visitors.
  • Confidentiality
  • Flexible/adaptable.

Qualifications / Training

Essential

  • Basic general education - English & Math
Person Specification

Previous Experience

Essential

  • Clear and polite telephone and verbal communications.
  • Ability to work closely with all grades of staff.
  • Dealing with enquiries/complaints
  • Adaptability, ability to prioritise work, especially under pressure.
  • Customer service focused environment.

Desirable

  • Previous employment within the NHS within a hospital environment or hotel industry.
  • Training in food hygiene
  • Training in cleaning standards/small maintenance tasks.

Skills

Essential

  • Motivation and initiative to work alone, and within a team.
  • Able to organise and ensure that the environment is conducive to health care.
  • Politeness, approachable with all patients, staff, and visitors.
  • Confidentiality
  • Flexible/adaptable.

Qualifications / Training

Essential

  • Basic general education - English & Math

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Manager

Shobha Nair

shobha.nair1@nhs.net

01438285086

Details

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

361-7118462

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

Privacy notice

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