East and North Herts NHS Trust

Booking Clerk/Receptionist - Maternity

Information:

This job is now closed

Job summary

We are recruiting for a Maternity Booking Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This role will involve cross site reception cover for Lister Hospital, QEII Hospital and Hertford County Hospital. Essential you have a driving licence and car. This role also involves office-based administration supporting the maternity service managing referrals, phone lines, preparation of clinics and many other administration tasks.

You will need to have initiative and be able to cope with working in a very busy and demanding environment. You will need to be flexible and able to work shift patterns.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will be one of a team of Administration Clerks providing a clerical/administrative support for the Consultants and their respective medical teams within the Obstetrics and Gynaecology Directorate.

The post holder will deal directly with patients and relatives over the telephone and in person, accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.

About us

At East & North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation & our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-6878881

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

  • NQV qualification in customer care or equivalent

Desirable

  • GCSE (Grade C or above) or relevant experience

Previous Experience

Essential

  • Significant experience working within the NHS or other healthcare environment
  • Relevant experience of working with databases
  • Ability to use MS Office including Word, Excel and E-mail.

Desirable

  • Ability to use Lorenzo system
  • Experience of dealing with staff at all levels

Skills

Essential

  • Accurate keyboard skills
  • Ability to work under pressure and meet deadlines
  • Excellent oral and written communication skills
  • Ability to deal with angry distressed patients and relatives.
  • Able to work on own initiative
  • Ability to priorities work load
  • Ability to display sensitivity/diplomacy and tact at all times
  • Problem solving skills
  • Able to adapt to change
  • Able to work effectively as a team player
  • Able to project a positive attitude
  • Ability to effectively respond to customer needs using critical thinking
  • Able to ensure standards are adhered to

Knowledge

Essential

  • Significant experience in customer care gained within a busy, pressurised environment in a service or similar environment
  • Understanding the needs for confidentiality.

Desirable

  • Experience of working within a NHS booking centre
  • Call centre or similar environment experience
  • Reception experience
  • Awareness of Health & Safety requirement

Other Requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day
Person Specification

Qualifications/Training

Essential

  • NQV qualification in customer care or equivalent

Desirable

  • GCSE (Grade C or above) or relevant experience

Previous Experience

Essential

  • Significant experience working within the NHS or other healthcare environment
  • Relevant experience of working with databases
  • Ability to use MS Office including Word, Excel and E-mail.

Desirable

  • Ability to use Lorenzo system
  • Experience of dealing with staff at all levels

Skills

Essential

  • Accurate keyboard skills
  • Ability to work under pressure and meet deadlines
  • Excellent oral and written communication skills
  • Ability to deal with angry distressed patients and relatives.
  • Able to work on own initiative
  • Ability to priorities work load
  • Ability to display sensitivity/diplomacy and tact at all times
  • Problem solving skills
  • Able to adapt to change
  • Able to work effectively as a team player
  • Able to project a positive attitude
  • Ability to effectively respond to customer needs using critical thinking
  • Able to ensure standards are adhered to

Knowledge

Essential

  • Significant experience in customer care gained within a busy, pressurised environment in a service or similar environment
  • Understanding the needs for confidentiality.

Desirable

  • Experience of working within a NHS booking centre
  • Call centre or similar environment experience
  • Reception experience
  • Awareness of Health & Safety requirement

Other Requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Maternity Administration Manager

Annette Brock

annette.brock@nhs.net

01438286026

Details

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-6878881

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

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