East and North Herts NHS Trust

Medical Secretary/SEN Admin - Community Paediatrics

Information:

This job is now closed

Job summary

We are recruiting for a Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

A part of this role will also be responsible for 1 part time consultant support in all aspects of their community paediatrics and SEN role and to provide support for the consultants and admin team where time permits.

You should have a sound knowledge of medical terminology and computer literacy. They must be able to evidence and have the ability to work without direct supervision, be able to prioritise and manage workloads. The applicant must be computer literate.

You will be the first point of contact for GP's, consultant colleagues, nursing, admin and other hospital staff, patients, relatives, and outside agencies. You will provide professional and efficient secretarial and administrative support to the consultants and medical team.

Please note that the post is based at Danestrete.

Unfortunately, there is no onsite staff parking.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

The Medical Secretary will be responsible for the admin and support of consultants as their medical secretary and provide input and support in team duties. Cross cover is also required for the team.

You will have sufficient knowledge of Word and Excel and have the ability to manage short turnaround deadlines and have good presentation as well as good verbal and written communication skills.

The medical Secretary will be the first point of contact and communication for HCT, General Practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives, and outside agencies.

To help organise division specific clinics and liaise with outside agencies to achieve this.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

11 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rota

Contract

Permanent

Working pattern

Part-time

Reference number

361-6522615-A

Job locations

Danestrete

Stevenage

Hertfordshire

SG1 1HB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

  • Educated to minimum GCSE level or equivalent at level C/6 and above - breakdown required

Desirable

  • Evidence of continuing development
  • Previous medical secretary experience
  • Evidence of Microsoft Excel proficiency

Previous Experience

Essential

  • Demonstrable secretarial and administrative experience
  • Managing appointments and diaries
  • Handling telephone enquiries
  • Conversing with public via face to face or telephone

Desirable

  • NHS experience
  • Patient administration experience
  • Recent medical secretary experience within NHS

Skills & Qualities

Essential

  • Excellent communication and presentation skills
  • Excellent verbal/written and interpersonal skills
  • Excellent typing, keyboard and audio-typing skills
  • Ability to work independently and as part of a team
  • Methodical and able to prioritise own workload
  • Ability to adapt to change
  • Ability to work well under pressure
  • Confidentiality and sensitivity of approach
  • Initiative and Flexibility
  • Awareness of limitations of experience and role

Desirable

  • Comprehensive understanding of patient needs

Knowledge

Essential

  • Computer literacy
  • Medical terminology
  • Proficient in Microsoft word and excel software

Desirable

  • Organisational structures
  • Lorenzo or similar software knowledge
  • CIPTS or database knowledge
Person Specification

Qualifications/Training

Essential

  • Educated to minimum GCSE level or equivalent at level C/6 and above - breakdown required

Desirable

  • Evidence of continuing development
  • Previous medical secretary experience
  • Evidence of Microsoft Excel proficiency

Previous Experience

Essential

  • Demonstrable secretarial and administrative experience
  • Managing appointments and diaries
  • Handling telephone enquiries
  • Conversing with public via face to face or telephone

Desirable

  • NHS experience
  • Patient administration experience
  • Recent medical secretary experience within NHS

Skills & Qualities

Essential

  • Excellent communication and presentation skills
  • Excellent verbal/written and interpersonal skills
  • Excellent typing, keyboard and audio-typing skills
  • Ability to work independently and as part of a team
  • Methodical and able to prioritise own workload
  • Ability to adapt to change
  • Ability to work well under pressure
  • Confidentiality and sensitivity of approach
  • Initiative and Flexibility
  • Awareness of limitations of experience and role

Desirable

  • Comprehensive understanding of patient needs

Knowledge

Essential

  • Computer literacy
  • Medical terminology
  • Proficient in Microsoft word and excel software

Desirable

  • Organisational structures
  • Lorenzo or similar software knowledge
  • CIPTS or database knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Danestrete

Stevenage

Hertfordshire

SG1 1HB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Herts NHS Trust

Address

Danestrete

Stevenage

Hertfordshire

SG1 1HB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Coordinator - Community Paeds

Jo Lee

jo.lee@nhs.net

01438284990

Details

Date posted

11 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rota

Contract

Permanent

Working pattern

Part-time

Reference number

361-6522615-A

Job locations

Danestrete

Stevenage

Hertfordshire

SG1 1HB


Supporting documents

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