Administrator-Phlebotomy

Job summary

We are recruiting for an Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will be responsible for printing and organising clinic lists for the phlebotomy department.

This will involve using the SwiftQueue appointment system and the Pathology ICE system.

Checking that all patients that have booked a blood test have a request on the system and escalating any issues with request forms or the systems to the supervisor.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

As an Administrator you will select accurately from the ICE system the correct patiens that have been booked a blood test on SwiftQueue and print off all patient request form.

Ensure correct patient information has been selected from the ICE system to correlate with the appointment system and advise of any special instructions that need to be followed prior to blood test.

Communicate effectively with patients in a polite and professional manner working to high customer care levels at all times.

To make telephone bookings for specialist tests and giving correct and accurate advice to patients.

Adhere to the Trusts infection control procedures at all times.

First point of contact for patients who are unwell, to provide support and empathy and to ensure patients are effectively managed in the appropriate manner.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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