Receptionist-Phlebotomy

Job summary

We are recruiting for a Receptionist-Phlebotomy who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for a receptionist to be the first point of contact for patients arriving for blood tests. Excellent customer care skills essential as is an ability to communicate in a compassionate polite and friendly way.

You will also be booking patients in for their blood tests and printing off request forms. Using the Zesty appointment system and the ICE Pathology IT system. Taking calls to the department and answering queries.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

As a receptionist you will receive patients arriving for blood tests and to check all requirements have been followed.

Using the Zesty booking system and the ice IT system to print off blood forms.

First point of contact for patient's questions and queries.

Taking telephone calls to the department.

Liaising with supervisor on any issues and the flow of patients entering the department.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Hertford County

North Road

Hertford

SG141LP

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Hertford County

North Road

Hertford

SG141LP

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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