Job summary
We are recruiting for a Cardiology Waiting List Officer (CDH) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post holder will provide efficient administrative support in all aspects of the department's work as directed by the Lead Physiologists. This includes accurate data input of referral letters onto EPR, working in a busy reception area, booking of patients and response to patient enquiries.
Lister Hospital has a busy Cardiology department supporting 13 Consultant Cardiologists. We have a busy ambulatory service, performing over 5000 ambulatory monitors a year with plans for expansion
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To manage the patient pathway through the Community Diagnostic Hub process using trust systems and processes.
To work closely with lead physiologists to ensure smooth running of the Community Diagnostic Hub service
Re-assure patients when required, of booking process. Refer patient to medical staff for more complexenquiries. Refer anxious, angry, distressed or aggressive patients to an Admin Supervisor.
To maintain the integrity of EPR data to ensure accuracy of data extracted.
Book outpatient appointments on EPR (CRIS). Provide clinic prep with the vetted referral letter tosupport the patient's clinic attendance.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role
Person Specification
Qualifications / Training
Essential
- Educated to minimum GCSE level or equivalent EPR trained
Previous Experience
Essential
- Demonstrable administrative experience
- Managing appointments
- Handling telephone enquiries
Desirable
- NHS experience
- Experience in managing appointments and diaries
- Managing waiting lists
- Managing PTL's
Skills
Essential
- Good communication and presentation skills
- Good verbal/written and interpersonal skills
- Ability to work independently and as part of a team
- Ability to adapt to change
- Good management and prioritization of workload skills
- Ability to work well under pressure
- Sensitivity of approach
- Confidentiality
Desirable
- Comprehensive understanding of patient needs
Other requirements
Essential
- Understandingof,and commitmentto,equality, diversity and inclusion
- Willingness to learn and progress
- Role model our Trust values every day
Desirable
- Ability to travel easily between sites.
Person Specification
Qualifications / Training
Essential
- Educated to minimum GCSE level or equivalent EPR trained
Previous Experience
Essential
- Demonstrable administrative experience
- Managing appointments
- Handling telephone enquiries
Desirable
- NHS experience
- Experience in managing appointments and diaries
- Managing waiting lists
- Managing PTL's
Skills
Essential
- Good communication and presentation skills
- Good verbal/written and interpersonal skills
- Ability to work independently and as part of a team
- Ability to adapt to change
- Good management and prioritization of workload skills
- Ability to work well under pressure
- Sensitivity of approach
- Confidentiality
Desirable
- Comprehensive understanding of patient needs
Other requirements
Essential
- Understandingof,and commitmentto,equality, diversity and inclusion
- Willingness to learn and progress
- Role model our Trust values every day
Desirable
- Ability to travel easily between sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
