KPO Kaizen Facilitator

East and North Herts NHS Trust

This job is now closed

Job summary

We are recruiting for a KPO Kaizen Facilitatorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We have recently partnered with the world-renowned Virginia Mason Institute in an exciting 3-year programme to create and embed a quality management system - our ENH Production System.

Drawing on years of quality improvement and culture change experience, the ENH Production System will equip our teams to identify areas for improvement, make changes and measure impact - all with the patient at the centre.

To support the co-design, roll-out and adoption of our ENH Production System we have established a new Kaizen Promotion Office. This team will become the 'keepers of the method' working alongside front line teams to role model and coach the new tools, techniques and leadership behaviours required to support continuous improvement across the organisation.

If you decide to apply, you will be joining us at an incredibly exciting time as we continue our transformation journey.

Successful candidates will initially join the KPO as a Band 7 Kaizen Facilitator, where you will first complete your Advanced Process Improvement Training which is delivered by VMI. This programme will teach candidates the fundamentals of our ENH Production System before then going on to use these skills to initially support and then lead Rapid Process Improvement Workshops.

Main duties of the job

Coaching will be provided and once certified by VMI, you will automatically progress into the position of band 8a Kaizen Specialist. It is anticipated this process will take between 18 - 24 months to complete.

Develop new skills for teaching and knowledge transfer to support future leadership development and the ENH Production System

Plan and organise a wide range of training, facilitated sessions relating to transformation and the Kaizen principles that impact the division and wider organisation

Contribute to the development of long term, strategic planning relating to Kaizen methodology, transformation and service improvement as part of the Kaizen team

To lead kaizen events and rapid process improvement workshops, coaching and supervising new staff as they work through their certification process.

To work across the organisation and have the ability to influence a range of stakeholders.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-6302280

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person Specification

Qualifications / Training

Essential

Educated to masters degree level or equivalent
Evidence of on-going commitment to Continuous Professional Development

Desirable

Desirable - Masters degree in management or leadership subject Certified in advanced lean training by Virginia Mason Institute
Coaching qualification
Lead qualification or equivalent experience of using lean methodologies

Previous Experience

Essential

Experience of delivering a patient, or customer, focused service
Evidence of ability to build strong relationships that deliver outcomes
Evidence of experience of leading change

Desirable

Proven experience of transformation or service improvement work using LEAN methodologies

Skills

Essential

Able to present to groups of all sizes and abilities
Work and communicate with other disciplines and departments in a confident manner
Creative thinker
Excellent written and verbal communication skills
Ability to lead the delivery of pragmatic and patient focused solutions
Self starter and ability to take personal responsibility
Able to work under pressure and meet deadlines
Advisory skills to stakeholders
Ability to lead and motivate others
Challenge poor behaviours and provide feedback appropriately
Positive and enthusiastic attitude
Effective communicator
Able to work flexibly to support the wider team delivery of events, value streams and outcomes

Knowledge

Essential

Experience of influencing and persuading others, addressing concerns and challenges
Excellent basic IT literacy
Engagement and communication methodology
Planning tools and project management approaches and methodology

Other Requirements

Essential

Flexibility in working patterns to meet the needs of the service
Is able to participate as a team member
Meets required standards of conduct and expectations for individuals that work in a public sector organisation
Willing to accept additional responsibilities as delegated by senior staff
Displays ENHT Values: Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
Role model our Trust values every day

Person Specification

Qualifications / Training

Essential

Educated to masters degree level or equivalent
Evidence of on-going commitment to Continuous Professional Development

Desirable

Desirable - Masters degree in management or leadership subject Certified in advanced lean training by Virginia Mason Institute
Coaching qualification
Lead qualification or equivalent experience of using lean methodologies

Previous Experience

Essential

Experience of delivering a patient, or customer, focused service
Evidence of ability to build strong relationships that deliver outcomes
Evidence of experience of leading change

Desirable

Proven experience of transformation or service improvement work using LEAN methodologies

Skills

Essential

Able to present to groups of all sizes and abilities
Work and communicate with other disciplines and departments in a confident manner
Creative thinker
Excellent written and verbal communication skills
Ability to lead the delivery of pragmatic and patient focused solutions
Self starter and ability to take personal responsibility
Able to work under pressure and meet deadlines
Advisory skills to stakeholders
Ability to lead and motivate others
Challenge poor behaviours and provide feedback appropriately
Positive and enthusiastic attitude
Effective communicator
Able to work flexibly to support the wider team delivery of events, value streams and outcomes

Knowledge

Essential

Experience of influencing and persuading others, addressing concerns and challenges
Excellent basic IT literacy
Engagement and communication methodology
Planning tools and project management approaches and methodology

Other Requirements

Essential

Flexibility in working patterns to meet the needs of the service
Is able to participate as a team member
Meets required standards of conduct and expectations for individuals that work in a public sector organisation
Willing to accept additional responsibilities as delegated by senior staff
Displays ENHT Values: Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Chief Kaizen Officer

Kevin O'Hart

kevinohart@nhs.net

01438288847

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-6302280

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Supporting documents

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