East and North Herts NHS Trust

Weekend Maternity Ward Clerk

Information:

This job is now closed

Job summary

We are recruiting for a weekend Maternity Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will be the first point of contact for the Consultant Led Unit on a Saturday and Sunday. You will provide clerical support for the Maternity unit including medical staff and midwives.

We are proud of the range of maternity services we provide and the excellent high-quality care we give to our patients, babies and their families.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

This role involves covering CLU reception, answering phones, inputting notes onto the system and welcoming/directing patients within the Maternity Unit.

The role also involves ward clerking on the postnatal ward letting patients/family members in and out of the ward, updating bed information and supporting the midwifery team.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

04 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-W&C-6144540

Job locations

Lister Hospital

Diamond Jubilee Maternity Unit

Stevenage, Hertfordshire

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications Training

Essential

  • RSA 2 or equivalent or equivalent experience

Desirable

  • Medical terminology

Previous Experience

Essential

  • Good verbal and written communication skills
  • Reception duties
  • Filing and documentation storage
  • Good keyboard skills, use of data entry systems
  • Dealing with public enquiries in person and over the telephone
  • Dealing with people of different abilities and experience, cultures, languages and communication methods
  • Able to work to deadlines
  • Able to deal courteously and effectively with people in different and sometimes challenging situations
  • Good telephone manner and general communication skills

Desirable

  • Previous NHS experience
  • Medical records or clinical coding experience
  • Dealing directly with Patients, GP practices and different health care staff.
  • Close interface with clinical environments
  • Experience dealing with difficult situations and challenges.

Skills

Essential

  • Flexible and adaptable to different circumstances
  • Ability to remain calm under pressure
  • Non-judgemental
  • Understanding and caring approach to other people
  • Personal awareness
  • Attention to detail
  • Able to undertake the activities required for the job
  • Good understanding of and ability to demonstrate customer care
  • Aware of own limitations

Knowledge

Essential

  • Computer literacy, inputting data and interrogation of information
  • Good keyboard skills
  • General office and clerical procedures
  • Understands confidentiality and data protection requirements of the post
Person Specification

Qualifications Training

Essential

  • RSA 2 or equivalent or equivalent experience

Desirable

  • Medical terminology

Previous Experience

Essential

  • Good verbal and written communication skills
  • Reception duties
  • Filing and documentation storage
  • Good keyboard skills, use of data entry systems
  • Dealing with public enquiries in person and over the telephone
  • Dealing with people of different abilities and experience, cultures, languages and communication methods
  • Able to work to deadlines
  • Able to deal courteously and effectively with people in different and sometimes challenging situations
  • Good telephone manner and general communication skills

Desirable

  • Previous NHS experience
  • Medical records or clinical coding experience
  • Dealing directly with Patients, GP practices and different health care staff.
  • Close interface with clinical environments
  • Experience dealing with difficult situations and challenges.

Skills

Essential

  • Flexible and adaptable to different circumstances
  • Ability to remain calm under pressure
  • Non-judgemental
  • Understanding and caring approach to other people
  • Personal awareness
  • Attention to detail
  • Able to undertake the activities required for the job
  • Good understanding of and ability to demonstrate customer care
  • Aware of own limitations

Knowledge

Essential

  • Computer literacy, inputting data and interrogation of information
  • Good keyboard skills
  • General office and clerical procedures
  • Understands confidentiality and data protection requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Diamond Jubilee Maternity Unit

Stevenage, Hertfordshire

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Diamond Jubilee Maternity Unit

Stevenage, Hertfordshire

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Waiting List Manager

Melissa Gibson

melissa.gibson@nhs.net

01438286026

Details

Date posted

04 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

361-W&C-6144540

Job locations

Lister Hospital

Diamond Jubilee Maternity Unit

Stevenage, Hertfordshire

SG1 4AB


Supporting documents

Privacy notice

East and North Herts NHS Trust's privacy notice (opens in a new tab)