Job summary
We are recruiting for an Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients, to join the Paul Strickland Scanner Centre.
The Centre is a specialist imaging unit with a large research commitment, we are closely linked with the Mount Vernon Cancer Centre and a large proportion of the workload is oncology related.
The successful candidate will join the centre to provide administrative support to the senior leadership teams, recording activity data and carrying out all administrative tasks to help ensure efficient use and accurate recording of the work we do.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will support the Service leads in all administrative needs including monitoring of staff attendance and compliance with training etc. This will involve communication with professional staff and the general public with tact and sensitivity.
To carry out administration duties across the service, line manage staff in the administration team providing a full range of secretarial/administrative skills assuring effective administration systems are in place, ensuring prioritisation and delegation of work.
This post will involve the day-to-day administrative workload, management and the responsibility of administration and computerised IT Systems and data inputting systems.
Work unsupervised on assigned administrative tasks.
Full or part time applications are welcome.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Job description
Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications
Essential
- Good standard of education to GCSE Level (or equivalent)
- Good command of written and spoken English
- RSA III, NVQ Level 3 (or equivalent)/ Secretarial Qualification or relevant experience
Previous Experience
Essential
- Proven secretarial/administrative experience
- Experience dealing with members of the public, either face to face, or on the phone
- Experience of Managing and Appraising a team
- Working as part of a team
Skills
Essential
- Excellent word processing and keyboard skills
- Well-developed office management skills, including setting up of new systems.
- Comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint
- Good numerate and computer skills, and able to provide statistical data clearly and accurately
- Good organisational and time management skills
- Ability to communicate effectively.
- Good interpersonal skills
- Ability to learn new skills and adapt to change
- Ability to work in a flexible and organised manner and work to deadlines.
- Confidence to work on own initiative and to consult as needed
- Ability to deal with aggressive or distressed clients
- Ability to maintain confidentiality appropriately and understand the issues involved.
- Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
- Ability to manage and prioritise your own workload.
Personal Qualities
Essential
- Commitment to equal opportunities and anti-discriminatory practice
- Work well under pressure
- Self-motivated
- Empathy
Other Requirements
Essential
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Eligible to live and work in the UK
- Willingness to uphold the Trust's values
- Role model our Trust values every day
Person Specification
Qualifications
Essential
- Good standard of education to GCSE Level (or equivalent)
- Good command of written and spoken English
- RSA III, NVQ Level 3 (or equivalent)/ Secretarial Qualification or relevant experience
Previous Experience
Essential
- Proven secretarial/administrative experience
- Experience dealing with members of the public, either face to face, or on the phone
- Experience of Managing and Appraising a team
- Working as part of a team
Skills
Essential
- Excellent word processing and keyboard skills
- Well-developed office management skills, including setting up of new systems.
- Comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint
- Good numerate and computer skills, and able to provide statistical data clearly and accurately
- Good organisational and time management skills
- Ability to communicate effectively.
- Good interpersonal skills
- Ability to learn new skills and adapt to change
- Ability to work in a flexible and organised manner and work to deadlines.
- Confidence to work on own initiative and to consult as needed
- Ability to deal with aggressive or distressed clients
- Ability to maintain confidentiality appropriately and understand the issues involved.
- Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
- Ability to manage and prioritise your own workload.
Personal Qualities
Essential
- Commitment to equal opportunities and anti-discriminatory practice
- Work well under pressure
- Self-motivated
- Empathy
Other Requirements
Essential
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
- Eligible to live and work in the UK
- Willingness to uphold the Trust's values
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
