Team Administrator - Volunteers, Cancer Support & Information Services

Job summary

We are recruiting for a Team Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity to join the volunteer and Support & Information Services team at Mount Vernon Cancer Centre based at the Lynda Jackson Centre. The post is crucial to the smooth running of centre providing valuable administrative support to our volunteer, patient information, drop-in and complementary therapy team. If you have strong administrative skills and enjoy working in a busy environment where no two days are the same, we would like to hear from you.

The post will involve working closely with volunteers and a mixed team of professionals and you will be responding to queries from patients, family members and friends who support them, volunteers, and members of the public.

Apprenticeships available (but not mandatory) to the right candidate, keen to progress in their career.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

As team administrator you will provide and support an efficient and effective range of administrative duties within the Cancer Services Directorate.

Provide excellent customer service, ensuring that all telephone callers are greeted promptly, professionally and politely.

Provide a central point of reference for the Voluntary Services.

Manage constantly changing priorities and deadlines.

Handle volunteer and public enquiries courteously, efficiently and with an awareness of the needs of the caller.

Support specialist staff teams with administrative duties as required for example: maintaining volunteer records, administering recruitment and training of volunteers, coordinating staff and volunteer rotas, logging activity and reports, taking bookings for health and wellbeing initiatives, updating information leaflets.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lynda Jackson Macmillan Centre, Mount Vernon Cancer Centre

Rickmansworth Road

Northwood

HA6 2RN

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East and North Herts NHS Trust

Address

Lynda Jackson Macmillan Centre, Mount Vernon Cancer Centre

Rickmansworth Road

Northwood

HA6 2RN

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

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