Job summary
We are recruiting for a Service Supervisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You are expected to repair and maintain a wide range of electrical/electronic and electromechanical medical equipment used in high demand areas such as operating theatres and general wards and departments in the hospital.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As a senior field engineer, you are responsible for delivering maintenance and technical services to key customers including private and community healthcare organisations.
You will plan and implement preventative service programs of the customers' medical devices with the aim to achieve the agreed maintenance compliance targets to meet CQC regulations and the customer expectations.
You are also required to perform the repair of a wide range portfolio of medical devices including dealing with related technical problems that are not limited the devices alone.
You will solve issues related to medical devices' IT connectivity and medical systems' data cleansing & secure deletion.
As a principal engineer in the section, you take responsibility in leading in several of the key areas of equipment repair and maintenance and connectivity and supervise other staff to achieve the project aim.
You also make a significant contribution to the policies and procedures used by the Section, the development of the services.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
Essential
- BSc/BEng degree in a relevant engineering subject such as Medical Engineering, Electrical & Electronic Engineering and/or relevant technical/scientific degree
- Specialist technical training in the maintenance and repair of a wide range of medical devices used in the community and private hospitals
Desirable
- Degree Level 2:1 or higher
- MSc/MEng degree
Previous Experience
Essential
- 3 years' experience as a field engineer providing services to key customers
- 4 years practical experience in repairing and maintaining electronic and electro-mechanical devices used in hospitals
- 3 years' experience in supervising and assisting in the management of a significant aspect of equipment repair and maintenance service programs and troubleshooting IT networks
Desirable
- Experience in Endoscopy and Imaging equipment is an advantage
Skills
Essential
- Able to manage planned maintenance programs alone
- Able to effectively repair and maintain a wide range of medical devices
- Able to analyse equipment faults and provide cost effective solutions
- Able to assess the suitability and efficacy of a medical device in a clinical environment
- Skilled in data analysis by interrogating complex data of medical equipment asset management system
- Skilled in report writing particularly operational maintenance plan and equipment compliance
- Able to prioritise and manage own work, and to supervise the work of others and to lead a team
- Skilled in risk-based maintenance analysis
Desirable
- Advanced user of MS office particularly Excel (pivot, lookups, etc)
- Effective interpersonal and communication skills
Other Requirements
Essential
- Broad knowledge of all aspects of medical device management
- Working knowledge of the applications of BSI 13485, MHRA guidance, CQC regulations, and Health & Safety.
Desirable
- Sufficient financial understanding to manage and perform maintenance tasks to achieve cost effective outcome
Person Specification
Qualifications/Training
Essential
- BSc/BEng degree in a relevant engineering subject such as Medical Engineering, Electrical & Electronic Engineering and/or relevant technical/scientific degree
- Specialist technical training in the maintenance and repair of a wide range of medical devices used in the community and private hospitals
Desirable
- Degree Level 2:1 or higher
- MSc/MEng degree
Previous Experience
Essential
- 3 years' experience as a field engineer providing services to key customers
- 4 years practical experience in repairing and maintaining electronic and electro-mechanical devices used in hospitals
- 3 years' experience in supervising and assisting in the management of a significant aspect of equipment repair and maintenance service programs and troubleshooting IT networks
Desirable
- Experience in Endoscopy and Imaging equipment is an advantage
Skills
Essential
- Able to manage planned maintenance programs alone
- Able to effectively repair and maintain a wide range of medical devices
- Able to analyse equipment faults and provide cost effective solutions
- Able to assess the suitability and efficacy of a medical device in a clinical environment
- Skilled in data analysis by interrogating complex data of medical equipment asset management system
- Skilled in report writing particularly operational maintenance plan and equipment compliance
- Able to prioritise and manage own work, and to supervise the work of others and to lead a team
- Skilled in risk-based maintenance analysis
Desirable
- Advanced user of MS office particularly Excel (pivot, lookups, etc)
- Effective interpersonal and communication skills
Other Requirements
Essential
- Broad knowledge of all aspects of medical device management
- Working knowledge of the applications of BSI 13485, MHRA guidance, CQC regulations, and Health & Safety.
Desirable
- Sufficient financial understanding to manage and perform maintenance tasks to achieve cost effective outcome
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
