Housekeeper, Ward 7B

East and North Herts NHS Trust

Information:

This job is now closed

Job summary

We are recruiting for a Housekeeper who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The successful candidate will be responsible for the co-ordination of patient meal and beverage services in the ward area and will liaise with the Trust cleaning contractor, and the ward manager to ensure a clean, safe and comfortable environment for our patients.

The housekeeper will also be expected to keep ward stocks replenished, to participate in ward audits, to keep patient equipment clean, and to demonstrate excellent customer care skills.

In return, the Trust is committed to supporting and developing its' staff. Opportunities for training and development will be provided. Additional benefits include excellent annual leave entitlement, and the NHS pension scheme

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

The successful candidate will be responsible for the co-ordination of patient meal and beverage services in the ward area

Assist patients in completion of menu choice, liaise with the Trust cleaning contractor, and the ward manager to ensure a clean, safe and comfortable environment for our patients

The Role with include ward stocks replenishment, participation in ward audits, keep patient equipment clean and demonstration of excellent customer care skills.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Date posted

17 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-PLN-5435825-A

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

  • Evidence of basic good education

Desirable

  • Computer literacy

Previous Experience

Essential

  • Clear and polite telephone and verbal communications.
  • Dealing with enquiries/complaints
  • Ability to work closely with all levels of staff
  • Adaptability, ability to prioritise work, especially under pressure.
  • Customer service focused environment.

Desirable

  • Previous employment within the NHS within a hospital environment or hotel industry.
  • Training in food hygiene.
  • Training in cleaning standards/small maintenance tasks.

Knowledge

Essential

  • Knowledge of health and safety issues.
  • Clerical procedures/ordering supplies.
  • Dealing with public.

Desirable

  • Patients nutritional needs.
  • Waste management.
  • Infection control issues.

Skills

Essential

  • Specific skills required,; Leadership, Organisational, Communication
  • Motivation and initiative to work alone and within a team
  • Able to organise and ensure that the environment is conducive to healthcare
  • Politeness, approachable with all patients, staff and visitors
  • Confidentiality
  • Flexible/adaptable

Other requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day
Person Specification

Qualifications/Training

Essential

  • Evidence of basic good education

Desirable

  • Computer literacy

Previous Experience

Essential

  • Clear and polite telephone and verbal communications.
  • Dealing with enquiries/complaints
  • Ability to work closely with all levels of staff
  • Adaptability, ability to prioritise work, especially under pressure.
  • Customer service focused environment.

Desirable

  • Previous employment within the NHS within a hospital environment or hotel industry.
  • Training in food hygiene.
  • Training in cleaning standards/small maintenance tasks.

Knowledge

Essential

  • Knowledge of health and safety issues.
  • Clerical procedures/ordering supplies.
  • Dealing with public.

Desirable

  • Patients nutritional needs.
  • Waste management.
  • Infection control issues.

Skills

Essential

  • Specific skills required,; Leadership, Organisational, Communication
  • Motivation and initiative to work alone and within a team
  • Able to organise and ensure that the environment is conducive to healthcare
  • Politeness, approachable with all patients, staff and visitors
  • Confidentiality
  • Flexible/adaptable

Other requirements

Essential

  • Understanding of, and commitment to, equality, diversity and inclusion
  • Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Nurse Team Manager

Ashokan Ramachandran

ashokan.ramachandran@nhs.net

01438285166

Date posted

17 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-PLN-5435825-A

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

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