Job summary
We are recruiting for a Catering Services Supervisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Our busy catering department is looking for an enthusiastic and adaptable catering supervisor to join the catering teams at East and North Herts NHS Trust. Providing great food to nourish our patients is a priority for us, and we do all we can to ensure we deliver a quality service.
We need you to lead our team, supervising our staff and supporting them to be the best they can be, providing clarity and direction on tasks, support to help them develop as well as ensuring they understand how crucial their role is to our patients and staff.
The ideal candidate requires to have excellent communications skills, to be able to work under pressure, be adaptable and be supportive to their team member as well as having the ability and initiative to work to work on your own and as part of a team. You will need to work within hospital policies and procedures and always uphold the values of East and North Herts.
Developing our staff is very important to us. East and North Herts offer fantastic development pathways and support apprenticeships.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The Catering Services Supervisor is an important member of the Catering management team. This is a hands-on position responsible for the control and supervision of patient and staff food services and central ware wash activities.
You will provide assistance and support where necessary, and in the absence of the other supervisors will be required to supervise staff and public food service, vending and hospitality functions.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
Essential
- To attend training courses as directed
Desirable
- Basic and/or intermediate supervisory skills
- Level 2 Food Hygiene Certificate
- First Aid Certificate
- Some GCSE/NVQ/GNVQ qualifications
- Basic Catering training
Previous Experience
Essential
- Experience of preparing and delivering cleaning schedules
- Experience of managing & motivating small groups of staff
- 1 years' experience in a supervisory capacity within a customer facing environment
- Preparation of duty rotas
- Working and managing within a pressurised environment
- Experience of customer complaint handling
- Basic and electronic record keeping
- Previous cashier and cash handling management
Desirable
- Previous work in a Catering environment
- Previous work in a customer facing environment
- Experience of Catering equipment use
Skills
Essential
- Must have a good understanding of the English language
- Ability to communicate fluently in English
- Good personal organisational skills
- Ability to organise a team
- Working on own initiative or as part of a team
- Basic levels of numeracy
- Basic computing skills
- Ability to prioritise own work and that of others
- Ability to create and deliver appropriate basic training
Desirable
- Ability to accept work instructions
- Basic food preparation skills
- Till operations trained
Knowledge
Essential
- Sound knowledge of Food Hygiene principles and practice
- COSHH
- HACCP
Desirable
- To have some knowledge of different varieties of Food and Beverage
Other Requirements
Essential
- Ability to use basic hand tools
- Ability to stand for long periods of time
- Must be able to work flexible shifts (earlies/lates) working patterns to include weekend and public holidays in various departments
- This post is demanding and requires someone who is physically active
- May be required to work on wards
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff.
- Role model our Trust values every day
Person Specification
Qualifications/Training
Essential
- To attend training courses as directed
Desirable
- Basic and/or intermediate supervisory skills
- Level 2 Food Hygiene Certificate
- First Aid Certificate
- Some GCSE/NVQ/GNVQ qualifications
- Basic Catering training
Previous Experience
Essential
- Experience of preparing and delivering cleaning schedules
- Experience of managing & motivating small groups of staff
- 1 years' experience in a supervisory capacity within a customer facing environment
- Preparation of duty rotas
- Working and managing within a pressurised environment
- Experience of customer complaint handling
- Basic and electronic record keeping
- Previous cashier and cash handling management
Desirable
- Previous work in a Catering environment
- Previous work in a customer facing environment
- Experience of Catering equipment use
Skills
Essential
- Must have a good understanding of the English language
- Ability to communicate fluently in English
- Good personal organisational skills
- Ability to organise a team
- Working on own initiative or as part of a team
- Basic levels of numeracy
- Basic computing skills
- Ability to prioritise own work and that of others
- Ability to create and deliver appropriate basic training
Desirable
- Ability to accept work instructions
- Basic food preparation skills
- Till operations trained
Knowledge
Essential
- Sound knowledge of Food Hygiene principles and practice
- COSHH
- HACCP
Desirable
- To have some knowledge of different varieties of Food and Beverage
Other Requirements
Essential
- Ability to use basic hand tools
- Ability to stand for long periods of time
- Must be able to work flexible shifts (earlies/lates) working patterns to include weekend and public holidays in various departments
- This post is demanding and requires someone who is physically active
- May be required to work on wards
- Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff.
- Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
