Job summary
We are recruiting for a Patient Pathway Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
By working closely with a wide range of administration, clinical and managerial staff, and providing a high standard of administrative support, the the patient pathway coordinator will ensure patients receive treatment as soon possible and ensure national targets are met.
You will be responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to-day operational basis.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The post holder will be responsible for checking patients into clinics and confirming personal details whilst ensuring patient confidentiality at all times. Including the maintenance of Health Records and Information Management. You will deal with patient queries over the telephone and face to face constantly throughout the day. Attend relevant meetings and complete actions regarding the care of the patients within the designated pathway.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Job description
Job responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
Essential
- Reception /Administrative experience. Both clinical and managerial staff
- Educated to minimum GCSE level or equivalent
- Competence in use of various computer software
Desirable
- Private patient reception experience
- Equivalent knowledge and experience
Previous Experience
Essential
- Administrative experience including dealing with complex situations and communicating with senior stakeholders and colleagues. Including Clinical team. Radiotherapy -Chemotherapy
- Experience of managing confidential and sensitive material
- Organised and able to manage time
- Team player
Desirable
- Medical Terminology
- Previous NHS experience
- Hospital information systems knowledge
- Private Patient Reception environment
Skills
Essential
- Methodical, conscientious & reliable
- Excellent written and oral communication skills
- Ability to cope effectively under pressure
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner
- Ability to adapt to rapidly changing demands and expectations
- Ability to use own initiative and act quickly and decisively
- Diplomacy skills
- Excellent interpersonal and communication skills both clinical and Non Clinical
Desirable
- Evidence of interacting with a wide range of people
- Comprehensive understanding of patient needs
- Recording and invoicing Private Patients or other NHS on the Finance System. This includes keeping the private patient spreadsheet up to date and accurate
Knowledge
Essential
- Strong computer skills
- Competent e-mail user
- Experience of dealing with tight deadlines and targets
- Highly organized and have the ability to coordinate and priorities own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
- Understanding of multi - disciplinary teams
Desirable
- Knowledge of relevant legislation - copyright, data protection and Freedom of Information
- Strong database skills
Other Requirements
Essential
- Willing to develop skills in line with changing service requirements
- Smart Appearance
- Finance management. System for invoicing Private Patients
- Writing Clinical letters
- MDT Knowledge and communication
Desirable
- Previous Private Patient reception experience
Person Specification
Qualifications/Training
Essential
- Reception /Administrative experience. Both clinical and managerial staff
- Educated to minimum GCSE level or equivalent
- Competence in use of various computer software
Desirable
- Private patient reception experience
- Equivalent knowledge and experience
Previous Experience
Essential
- Administrative experience including dealing with complex situations and communicating with senior stakeholders and colleagues. Including Clinical team. Radiotherapy -Chemotherapy
- Experience of managing confidential and sensitive material
- Organised and able to manage time
- Team player
Desirable
- Medical Terminology
- Previous NHS experience
- Hospital information systems knowledge
- Private Patient Reception environment
Skills
Essential
- Methodical, conscientious & reliable
- Excellent written and oral communication skills
- Ability to cope effectively under pressure
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information
- Accurate attention to detail
- Experience of dealing with stressed/upset individuals in an empathetic manner
- Ability to adapt to rapidly changing demands and expectations
- Ability to use own initiative and act quickly and decisively
- Diplomacy skills
- Excellent interpersonal and communication skills both clinical and Non Clinical
Desirable
- Evidence of interacting with a wide range of people
- Comprehensive understanding of patient needs
- Recording and invoicing Private Patients or other NHS on the Finance System. This includes keeping the private patient spreadsheet up to date and accurate
Knowledge
Essential
- Strong computer skills
- Competent e-mail user
- Experience of dealing with tight deadlines and targets
- Highly organized and have the ability to coordinate and priorities own workload
- Have and promote a professional working attitude
- Ability to work as part of a team
- Understanding of multi - disciplinary teams
Desirable
- Knowledge of relevant legislation - copyright, data protection and Freedom of Information
- Strong database skills
Other Requirements
Essential
- Willing to develop skills in line with changing service requirements
- Smart Appearance
- Finance management. System for invoicing Private Patients
- Writing Clinical letters
- MDT Knowledge and communication
Desirable
- Previous Private Patient reception experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
