East and North Herts NHS Trust

2nd Line Advanced Digital Support Engineer

Information:

This job is now closed

Job summary

We are recruiting for a 2nd Line Advanced Digital Support Engineer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To provide a constant high level of technical knowledge covering all aspects of support for the Trust approved desktop environment, both hardware and software. The post holder will also supervise other members of the desktop team based at their location.

The post holder will also deputise for the Desktop Support Manager in their absence

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

Be technical or specialist resource within Digital and as such will have, or will develop, advanced technical knowledge in one or more key areas, and be able to provide advice and expertise.

Requires a high level of technical competence or specialty, good analytical skills, an ability to convey technical or specialty ideas to other Trust staff and management, an ability to organize plans and execute them and an ability to work unsupervised without reference to a manager.

Will be responsible for supervising more junior members of staff.

Support the senior 2nd Line Digital Support Engineers in the delivery of a quality Digital 2nd line support service to agreed levels.

Support the 2nd Line IT Support Lead in continually reviewing activities to ensure that the most effective mode of operation is always achieved.

Continued expansion of skills and knowledge for all PC based operating systems and application software used by the Trust to allow the post holder provide a higher level of support

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Details

Date posted

19 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-COR-5292145

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Previous Experience

Essential

  • Minimum of 3 years IT/Digital Staff and Service management experience in a large or complex organisation.
  • 2-3 years experience in a desktop practice
  • Experience of supervising junior team members
  • Experience of working under pressure to tight deadlines.
  • Experience of working in project teams

Desirable

  • Experience in formulating and structuring planned work
  • Experience of working in a hospital environment.
  • Experience of leading technical project

Skills

Essential

  • Ability to work unsupervised while planning and prioritizing own workload
  • Works well with management, with peers and with sub-ordinates.
  • Motivates self and others
  • Good customer relations and focus
  • Supportive to other team members
  • Willing to learn.
  • Self-starter and reliable
  • Excellent communication skills
  • Manages own time well.

Desirable

  • Negotiation skills.

Qualifications/ Training

Essential

  • Relevant Degree or equivalent experience in IT/Digtial or related field
  • Good standard of general education.

Desirable

  • oHNC,'A' levels, or technical qualification.
Person Specification

Previous Experience

Essential

  • Minimum of 3 years IT/Digital Staff and Service management experience in a large or complex organisation.
  • 2-3 years experience in a desktop practice
  • Experience of supervising junior team members
  • Experience of working under pressure to tight deadlines.
  • Experience of working in project teams

Desirable

  • Experience in formulating and structuring planned work
  • Experience of working in a hospital environment.
  • Experience of leading technical project

Skills

Essential

  • Ability to work unsupervised while planning and prioritizing own workload
  • Works well with management, with peers and with sub-ordinates.
  • Motivates self and others
  • Good customer relations and focus
  • Supportive to other team members
  • Willing to learn.
  • Self-starter and reliable
  • Excellent communication skills
  • Manages own time well.

Desirable

  • Negotiation skills.

Qualifications/ Training

Essential

  • Relevant Degree or equivalent experience in IT/Digtial or related field
  • Good standard of general education.

Desirable

  • oHNC,'A' levels, or technical qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

1st & 2nd Line Digital Service Support Manager

Lisa Carpenter

lisa.carpenter@nhs.net

01438286817

Details

Date posted

19 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

361-COR-5292145

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB


Supporting documents

Privacy notice

East and North Herts NHS Trust's privacy notice (opens in a new tab)