Job summary
An exciting opportunity has arisen for the appointment of an enthusiastic, well organised administrator to join the busy safeguarding team at East & North Hertfordshire NHS Trust - Based at Lister Hospital.
The post holder will be part of an administrative team supporting children safeguarding nurses across Acute and Community settings. To manage this very busy environment you will need to be flexible, with superior organisational, time management and communication skills.
The information received and processed within the department is highly sensitive. It is essential that the post holder understands and maintains confidentiality at all times. The post holder will be required to process data with a high level of accuracy and attention to detail.
The successful candidate will be required to act as a point of contact for employees within the Trust and external partners, including Police and Social Care, therefore a professional manner and the ability to communicate confidently and courteously is required.
Candidates should feel confident that they can cope with highly emotive subject matter that you will be exposed to.
Main duties of the job
The Post holder will provide an efficient, flexible and confidential administrative service to the Children's safeguarding team; this includes administrative support for Child Protection/Maternity Safeguarding and the Paediatric Liaison Team. The post holder will be required to work as part of a team but also independently using their own initiative and must respect confidentiality for all aspects of the work undertaken.
The post holder is expected to self-manage their workload and ensure their work is completed to a high standard and to designated deadlines.
You will act as a central point for the Team and handle/resolve various enquiries using tact and exercise judgement to identify, analyse and resolve patients/relatives/carers enquiries and seeking additional support when necessary.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
Job description
Job responsibilities
In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder.
Please see attached job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.
Job description
Job responsibilities
In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder.
Please see attached job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.
Person Specification
Qualifications/Training
Essential
- RSA 3 or equivalent
- Degree in Admin or equivalent, or equivalent experience.
Desirable
- Evidence of continuing development.
Previous Experience
Essential
- Secretary/PA and administrator within NHS or Health-care setting.
- Handling telephone enquiries
- Ability to spot Safeguarding concerns
- Knowledge of Safeguarding categories Experience of computer data entry
- Excel experience
Desirable
- Secretarial experience relevant to specialty
- Minute taking experience.
- Previous safeguarding experience
Skills
Essential
- Excellent communication and presentation skills
- Excellent verbal/written and interpersonal skills
- Active and supportive team player
- Ability to gain confidence and support of the team
- Ability to share and disseminate information.
- Confidence, tact and diplomacy.
- Assertive but flexible.
- Self disciplined
- Organisational, time management and prioritisation skills.
- Flexibility with hours of work and approach.
- Ability to work on own initiative.
- Awareness of limitations of experience and role
- Problem solver.
- Able to set and meet deadlines
- Ability to undertake and co-ordinate project work.
Desirable
- Advanced excel skills
- Lorenzo, Nerve Centre, system one experience.
Person Specification
Qualifications/Training
Essential
- RSA 3 or equivalent
- Degree in Admin or equivalent, or equivalent experience.
Desirable
- Evidence of continuing development.
Previous Experience
Essential
- Secretary/PA and administrator within NHS or Health-care setting.
- Handling telephone enquiries
- Ability to spot Safeguarding concerns
- Knowledge of Safeguarding categories Experience of computer data entry
- Excel experience
Desirable
- Secretarial experience relevant to specialty
- Minute taking experience.
- Previous safeguarding experience
Skills
Essential
- Excellent communication and presentation skills
- Excellent verbal/written and interpersonal skills
- Active and supportive team player
- Ability to gain confidence and support of the team
- Ability to share and disseminate information.
- Confidence, tact and diplomacy.
- Assertive but flexible.
- Self disciplined
- Organisational, time management and prioritisation skills.
- Flexibility with hours of work and approach.
- Ability to work on own initiative.
- Awareness of limitations of experience and role
- Problem solver.
- Able to set and meet deadlines
- Ability to undertake and co-ordinate project work.
Desirable
- Advanced excel skills
- Lorenzo, Nerve Centre, system one experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
