Job summary
The Haematology Department has a vacancy for a substantive full time / Re Booking Administrator based at Watford General Hospital.Experienced and committed, you will provide an efficient and comprehensive administrative service to the Consultants , Clinical Nurse Specialistand multi-disciplinary teams.
The post covers bookings and co-ordination of Haematology appointments for both consultant and clinical nursespecialist. The successful applicant will need to have a good general level of education, and possess the essential qualifications outlined in the attachedPerson Specification.This is an opportunity to work in a fascinating specialty with a friendly team.
Main duties of the job
This role is based at Watford. The successful candidate will act as a central point for the managing and scheduling of Haematology appointmentsand general clinics and general admin duties.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
https://www.westhertshospitals.nhs.uk/flexibleworking/
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
To deal with telephone enquiries from GPs, patients, and staff in a courteous and diplomatic manner to ensure that appropriate messages arepassed onto the relevant people in a timely fashion.
To communicate highly sensitive information to patients / consultants.
To ensure and maintain the efficient and effective administration forHaematology appointments and general clinic held in the main outpatient at Watford General Hospital , cancelling and amending clinic listsfollowing instruction from the clinicians, Clinical Nurse Specialist and ADM.
Job description
Job responsibilities
To deal with telephone enquiries from GPs, patients, and staff in a courteous and diplomatic manner to ensure that appropriate messages arepassed onto the relevant people in a timely fashion.
To communicate highly sensitive information to patients / consultants.
To ensure and maintain the efficient and effective administration forHaematology appointments and general clinic held in the main outpatient at Watford General Hospital , cancelling and amending clinic listsfollowing instruction from the clinicians, Clinical Nurse Specialist and ADM.
Person Specification
Education and qualifications
Essential
- GCSE Maths and English and good basic level of education.
- Must have good written and spoken English skills
- Key board skills and computer literacy
Desirable
- NVQ 2 or equivalent / CPD
Knowledge
Essential
Desirable
- Some knowledge of Haematology terminology
Experience
Essential
- Previous posts must have included face to face and telephone, dealing with members of the public in a busy environment.
- Public sector experience preferred preferably in a health setting.
- Able to demonstrate ability to work with minimum supervision
Desirable
- Previous experience in an NHS Environment
- Previous experience with PAS
Person Specification
Education and qualifications
Essential
- GCSE Maths and English and good basic level of education.
- Must have good written and spoken English skills
- Key board skills and computer literacy
Desirable
- NVQ 2 or equivalent / CPD
Knowledge
Essential
Desirable
- Some knowledge of Haematology terminology
Experience
Essential
- Previous posts must have included face to face and telephone, dealing with members of the public in a busy environment.
- Public sector experience preferred preferably in a health setting.
- Able to demonstrate ability to work with minimum supervision
Desirable
- Previous experience in an NHS Environment
- Previous experience with PAS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
