Job summary
Are you a motivated and organised individual looking for a rewarding role in healthcare administration?
We are looking for a dedicated team player to join our friendly and supportive Cardiology Administration Team. This is your chance to be at the heart of a vital front-line service, making a real difference in patient care.
This full-time position (37.5 hours per week) requires flexibility to cover both Watford General Hospital and Hemel Hempstead Hospital, with Hemel Hempstead as the base site.
Accuracy and efficiency are essential, ensuring a smooth and positive patient experience during what can be a stressful time.
If you have excellent organisational, administrative, and communication skills, can work under pressure, take initiative, and have outstanding telephone skills, we want to hear from you!
Main duties of the job
This is a varied role and the post holder must be able to flexibly provide cover across sites.
Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.
Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas.
Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
www.westhertshospitals.nhs.uk/flexibleworking
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
To alert the team leader of any potential problems in meeting waiting time targets and liaise with the cardiac physiology staff about waiting times for test clinics.
To ensure that all cardiology tests, X-ray, blood results and patient notes are available when requested. Ensure test results are sent to GPs in a timely fashion and files according to current office practice
Book clinics for follow up appointments for clinics held in the department, plus those referred back to the department from other departments
To prioritise workload at the direction of the team leader.
Any other ad-hoc duties as may be requested by your manager.
Any other appropriate administrative duties as requested in order to flexibly meet the needs of the service.
Job description
Job responsibilities
To alert the team leader of any potential problems in meeting waiting time targets and liaise with the cardiac physiology staff about waiting times for test clinics.
To ensure that all cardiology tests, X-ray, blood results and patient notes are available when requested. Ensure test results are sent to GPs in a timely fashion and files according to current office practice
Book clinics for follow up appointments for clinics held in the department, plus those referred back to the department from other departments
To prioritise workload at the direction of the team leader.
Any other ad-hoc duties as may be requested by your manager.
Any other appropriate administrative duties as requested in order to flexibly meet the needs of the service.
Person Specification
Education and qualifications:
Essential
- GCSE Maths and English and good basic level of education
- Must have good written and spoken English skills
- Key board skills and computer literacy
Desirable
- NVQ 2 or equivalent
- European Computer Driving Licence
Knowledge:
Essential
- Some knowledge of cardiology terminology
Experience:
Essential
- Previous posts must have included face to face and telephone, dealing with members of the public in a busy environment
- Public sector experience, preferably in a health setting
- Able to demonstrate ability to work with minimum supervision
Person Specification
Education and qualifications:
Essential
- GCSE Maths and English and good basic level of education
- Must have good written and spoken English skills
- Key board skills and computer literacy
Desirable
- NVQ 2 or equivalent
- European Computer Driving Licence
Knowledge:
Essential
- Some knowledge of cardiology terminology
Experience:
Essential
- Previous posts must have included face to face and telephone, dealing with members of the public in a busy environment
- Public sector experience, preferably in a health setting
- Able to demonstrate ability to work with minimum supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
