Job summary
We are looking for someone to join our EPR Support team as an EPR System Support Analyst within the ICT department.Following the implementation of the Cerner EPR solution 3 years ago, the Trust is supporting a growing number of EPR users (6000+) in using the new system and implementing new ways of working/recording data.
This is an excellent opportunity for someone with existing Cerner Support experience to step up to this more senior support role and use your knowledge and skills to quickly assist our users and provide solutions.
Main duties of the job
The successful candidate will join the team as an EPR Support Officer monitoring the Trust' IT service desk application for new incidents and requests.
Key tasks include:
- Supporting users via the IT Service Desk.
- Raising calls with third party suppliers.
- Maintaining the system configuration including staff, locations, wards/bed, request lists.
- Providing data quality advice.
- Good IT skills.
- Attention to detail.
- A good understanding of NHS processes and patient systems.
About us
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
We kindly invite you to consider submitting an application.If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.netIf you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description
Job responsibilities
Day-to-day tasks will include:
- Monitoring service desk calls.
- Meeting with users or remotely reviewing issues being faced and providing resolutions/workarounds to the identified issues.
- You will work closely with the third party IT and application suppliers to escalate calls which we are unable to resolve internally.
- Understanding the importance of data security and protection is key, as you will be responsible for ensuring the relevant access is provided.
Job description
Job responsibilities
Day-to-day tasks will include:
- Monitoring service desk calls.
- Meeting with users or remotely reviewing issues being faced and providing resolutions/workarounds to the identified issues.
- You will work closely with the third party IT and application suppliers to escalate calls which we are unable to resolve internally.
- Understanding the importance of data security and protection is key, as you will be responsible for ensuring the relevant access is provided.
Person Specification
Education and qualifications
Essential
- General education to degree level, equivalent professional qualification, or equivalent experience
- Evidence of on-going personal and professional development
Desirable
- Healthcare related qualifications
- Cerner certified in at least one application
Knowledge
Essential
- Understanding of clinical, administrative and/or operational workflows and processes
- Understanding of Information Governance
- Understanding of Electronic Patient Records
Desirable
- Understanding of NHS operational and/or clinical processes
Experience
Essential
- Experience of working with clinical staff at all levels
- Experience of working with an EPR system
- Experience of working to tight deadlines
- Competent in using Microsoft Office Experience of using technology in the workplace
Desirable
- Experience working in clinical and/or operational services within the NHS
- Experience of working in application support
- Experience of delivery of benefits from the implementation of technology / services change management experience
Person Specification
Education and qualifications
Essential
- General education to degree level, equivalent professional qualification, or equivalent experience
- Evidence of on-going personal and professional development
Desirable
- Healthcare related qualifications
- Cerner certified in at least one application
Knowledge
Essential
- Understanding of clinical, administrative and/or operational workflows and processes
- Understanding of Information Governance
- Understanding of Electronic Patient Records
Desirable
- Understanding of NHS operational and/or clinical processes
Experience
Essential
- Experience of working with clinical staff at all levels
- Experience of working with an EPR system
- Experience of working to tight deadlines
- Competent in using Microsoft Office Experience of using technology in the workplace
Desirable
- Experience working in clinical and/or operational services within the NHS
- Experience of working in application support
- Experience of delivery of benefits from the implementation of technology / services change management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
