West Hertfordshire Teaching Hospitals NHS Trust

Band 6 - ICE & Order Comms – Application Support, Clinical Informatics

This job is now closed

Job summary

The ICE & Order Comms - Application Support position will be responsible for supporting and maintaining the ICE (GP order communications system) as well as supporting the internal order comms solution using our Cerner Millennium EPR.

They will be responsible for providing 1st and 2nd line support to users of the system and the links to other IT systems within the Trust (GP's, Pathology &Radiology).

The postholder must have good IT application support knowledge/experience. This will require an understanding of the order and resulting processes for diagnostic services.

This role requires cross site travel between our three sites, Watford, St Albans and Hemel Hempstead.

Main duties of the job

To be responsible for and provide 1st and 2nd line support to users in Pathology, Radiology and GP/Community Teams.

Ensure the IT Service Desk Incident and Request queues are monitored daily and high priority incidents actioned as appropriate.

Undertake training of new users as appropriate. Create and maintain user guides, application support processes surrounding the ICE Application.

SME on IT related issues relating to pathology ordering and resulting.

Supporting the wider EPR development and integration teams with EPR Order Comms build and changes.

Provide specialist advice as required, working with software suppliers and Atos to assess software, network and hardware requirements as necessary.

Perform daily checks on systems and escalate as appropriate any concerns.

General troubleshooting of Order Comms related IT issues.

Providing cross cover for other clinical applications as required.

About us

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Date posted

16 January 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,162 to £44,629 a year inc. HCA

Contract

Permanent

Working pattern

Full-time

Reference number

360-E-8084

Job locations

Watford General Hospital

Watford

WD18 0HB

Job description

Job responsibilities

To document any system changes in line with Trust change control procedures to the CAB and/or Clinical Advisory Groups, ensuring all changes gain the necessary approvals before work completed.

Negotiate and plan go live projects and system downtimes during routine maintenance and upgrades.

To run analysis reports for internal and external meetings.

Be the first point of contact for ICE related IT issues within the Clinical Applications Team and provide specialist advice and guidance as required.

Be familiar with existing tools and be able to construct processes to monitor and assess computer performance and security.

To write and review relevant Standard Operating Procedures (SOPs) and monitor compliance.

To document and assess any system or risk management issue and resolve or escalate as appropriate.

Job description

Job responsibilities

To document any system changes in line with Trust change control procedures to the CAB and/or Clinical Advisory Groups, ensuring all changes gain the necessary approvals before work completed.

Negotiate and plan go live projects and system downtimes during routine maintenance and upgrades.

To run analysis reports for internal and external meetings.

Be the first point of contact for ICE related IT issues within the Clinical Applications Team and provide specialist advice and guidance as required.

Be familiar with existing tools and be able to construct processes to monitor and assess computer performance and security.

To write and review relevant Standard Operating Procedures (SOPs) and monitor compliance.

To document and assess any system or risk management issue and resolve or escalate as appropriate.

Person Specification

Applications will be shortlisted against the person specification

Essential

Score 0 = does not meet the person specification, 1 = reserved meets some person specification requirements, 2 = Meets all person specification requirements.

Person Specification

Applications will be shortlisted against the person specification

Essential

Score 0 = does not meet the person specification, 1 = reserved meets some person specification requirements, 2 = Meets all person specification requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

Watford General Hospital

Watford

WD18 0HB

Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust

Address

Watford General Hospital

Watford

WD18 0HB

Employer's website

http://www.westhertshospitals.nhs.uk (Opens in a new tab)