Overseas Patient Officer - Internal Only

Job summary

A full time opportunity has arisen for a full time Overseas Patient Officer in the Overseas Visitors Team.

The Oversea Visitors Team is responsible for appropriately recording, and, where relevant recovering the cost of NHS treatment from Overseas Visitors and others not entitled to receive it

The post holder will be responsible for assisting the Assistant Overseas Visitors Manager to manage the implementation of the Trust Overseas Visitor Policy. This covers the co-ordination of Overseas Visitors treated at this Trust as well as procedures relating to Overseas Visitors income and ensure they develop in line with current and new legislation. The role will be responsible for ensuring all overseas visitors who attend MTW are recorded correctly and appropriately charged.

You will liaise closely with clinical staff, senior managers, ward clerks, finance staff, and other key staff and external stakeholders.

We are seeking an enthusiastic, adaptable and hardworking individual with excellent communication and computer skills. You will have an eye for detail, and accuracy, be self-motivated and have a willingness to learn, and be part of a team.

The ideal candidate can be based at Maidstone or Tunbridge Wells Hospital. However, there will be a requirement for the post holder to be flexible in their working. A regular, free to use, staff bus runs between the two sites.

Main duties of the job

• To obtain financial payment from the patient or their relative receiving a deposit or ensuring an "Undertaking to Pay" form is completed once liability to pay is established at interview, to facilitate the pursuance of the debt.
• To liaise and assist cashier's office when obtaining payments.
• To obtain European Health Insurance Card (EHIC)/Provisional Replacement Certificate data from patient who live in European Union Countries.
• To have an in-depth knowledge of the Department of Health Overseas Patient portal, input all data from EHIC Cards/PRCs and E112s to guarantee payment to UK from country with whom the UK has a reciprocal agreement.
• To understand Clinical Coding HRG Codes to enable invoices to be drawn up and liaise with finance on the same.
• To maintain accurate spreadsheets of Generated Income from
• patients whom invoices have been raised and found liable for treatment
• income paid by the PCT for Bilateral Agreement Countries and Reciprocal Agreement Countries.
• To ensure correct data entry onto the Overseas Visitors PAS system, to facilitate the financial process of debt recovery by Finance.
• To arrange individual billing in accordance with financial procedures.
• To compile individual breakdown of patient treatment for insurance companies of Overseas Visitors.
• To provide advice to patients and their relatives regarding costs of treatment.
• To liaise and assist other Trust departments e.g. Complaints and Legal Services.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

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Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below