CAU Booking Clerk - Paediatrics

Job summary

The Women's and Children's Directorate are looking for a Paediatric Booking Clerk for their Clinical Assessment Unit to work full time in their CAU at the Tunbridge Wells Hospital at Pembury in our small and close knit Paediatric Department.

The role involves the booking of outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy, booking patients in chronological order. There will be some inpatient booking of endoscopy lists also to support our paediatric gastro team.

This is an exciting opportunity to work in this varied role. You will need excellent communication skills and be dedicated to providing an efficient and effective service. You will work closely with members of the Paediatric [both clinical & administrative] teams and also other members of the CAU team to ensure patients are seen in a timely manner.

You will be IT literate, able to meet deadlines and have an attention to detail. Knowledge of All scripts and ERS would be highly desirable but are not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

Main duties of the job

Act as a contact point, liaising with patients, as well as clinical colleagues to ensure that the organisation & efficiency of all patient admissions are appropriately planned and managed.

Must manage own workload dealing with and resolving issues as and when they occur without direct supervision on a daily basis maintaining confidentiality at all times, ensuring target dates are maintained.

To ensure that any patient cancelled by the Trust is re-booked within appropriate timescales.

To be responsible for the addition, removal and modification of patients to and from the waiting list

About us

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff have to say about working for the Trust.

Joining us includes a comprehensive benefits package:o At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitso Blue Light card eligibilityo And more, additional benefits can be found in the benefits documents below