Pharmacy Dispensary Assistant

Job summary

Maidstone Hospital provides care to local patients, specialities on site include; A&E, cardiology, gastroenterology, stroke, respiratory, frailty, elective surgery, ophthalmology and HIV services. Pharmacy has a high profile in the Trust and we have well established teams and services. We are an innovative and dynamic team and have developed new ways of working to improve patient care and experience in our hospital.

For more information on our departments, please visit www.mtw.nhs.uk

Pharmacy Assistant - Band 2 progressing to Band 3 after 2 years and upon successful completion of NVQ level 2.

Full-time position (37.5hrs per week) Main Pharmacy - Maidstone Hospital

We have an exciting opportunity for a full-time pharmacy assistant to join our team in our main pharmacy dispensary at Maidstone Hospital.

We are looking for someone motivated, enthusiastic, and who can understand our patients' needs to deliver an excellent Pharmacy service.

Main duties of the job

You will work closely with our other Pharmacy staff to provide a Pharmacy service to the hospital and its patients. Your role will be essential to provide excellent customer care to all our patients, relatives, and hospital staff.

You will be an essential member of our dispensary team in ensuring our patients' needs are met promptly by dispensing medicines. It will also involve answering queries and taking telephone calls from staff and patients, welcoming patients at our outpatient reception, receiving and booking in prescriptions, and communicating with patients, relatives, and staff. You will be an essential member of our dispensary team in ensuring our patients' needs are met promptly by dispensing medicines. It will also involve answering queries and taking telephone calls from staff and patients.

The successful candidate will receive full training in all aspects of the job, including completing an NVQ level 2 in pharmacy services. Previous experience in the hospital would be helpful, but not essential, although you must have experience in a customer service setting.

Excellent communication skills are essential, as well as a positive and open manner. Patient interaction is integral to this position in our busy dispensary, so an ability to manage these interactions calmly is required. You should also be patient, empathic, have excellent organisational skills, and be able to work as part of a team in a high-pressure environment.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Looking for flexible working?

We are a flexible, working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

o At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitso Blue Light card eligibilityo And more, additional benefits can be found in the benefits documents below