General Porter

Maidstone and Tunbridge Wells NHS Trust

The closing date is 09 May 2025

Job summary

The Maidstone & Tunbridge Wells NHS Trust has an opportunity within the Facilities Directorate for a full-time GeneralPorter to join our dedicated facilities team in Portering. To provide an efficient, effective, and fully comprehensive portering service acrossMaidstone Hospital and Kent and Medway Orthopedic Centre.

The hours are up to 37.5 per week, Monday to Friday, working.

We are looking for lively and enthusiastic individuals who have excellent interpersonal and communication skills, who are well motivated andhardworking, and able to work as part of our team.

Previous experience of working within a healthcare environment would be advantageous, but not essential, as training will be provided.

Main duties of the job

The General Porter will be a multi-skilled person working within a team. To be responsible for maintaining a comprehensive, professional, and responsive high-quality porter service to patients, staff, visitors, and all service users.

To undertake the movement of patients, equipment, documentation, linen, waste, etc, efficiently and safely. Maintain a clean and safeenvironment by the specification, be responsive toservice needs as they arise, and constantly seek to improve the productivityand quality of the service.

Undertake necessary duties to ensure that an efficient Portering service ismaintained. These duties will be carried out both in patient and non-patientenvironments.

All work must be undertaken in line with Health and Safety, Infection ControlPrevention, Security, and all Trust Policy and Procedures.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date, so please ensure you submit your application as soon as possible.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitsBlue Light card eligibilityAnd more, additional benefits can be found in the benefits documents below

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

359-7159102-T1

Job locations

Maidstone Hospital

Hermitage Lane

Maidstone

ME169QQ


Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person Specification

Qualifications

Essential

  • oGood level of general education (basic English & maths) education
  • oWilling to undertake further study to enhance ability to carry out job role more efficiently

Knowledge/Experience

Essential

  • oAbility to effectively communicate / interact with others (both verbal and written)
  • oGood customer service skills.
  • oAbility to apply and maintain standards consistently.
  • oPrevious experience in a customer focused environment.

Desirable

  • oCustomer care.
  • oDealing with challenging behaviour.
  • oUnderstanding of medical gases
  • oManual handling
  • oHealth and safety and Infection control principles.
  • oPrevious experience of using Computer.
  • oKnowledge of handling waste
  • oPrevious experience in a healthcare environment

Skills

Essential

  • oAbility to lift, push, carry heavy loads
  • oTo be able to carry out basic tasks on a computer or hand-held device
  • oAbility to work well with others
  • oPatience and the ability to remain calm in stressful situations
  • oExcellent communication
  • oQuick thinker
  • oAbility to work as part of a team
  • oAbility to adapt to changes in working practice
  • oSelf-starter with ability to follow direction

Desirable

  • oExcellent verbal communication skills
  • oSensitivity and understanding
  • oAbility to use initiative
  • oWork under pressure
Person Specification

Qualifications

Essential

  • oGood level of general education (basic English & maths) education
  • oWilling to undertake further study to enhance ability to carry out job role more efficiently

Knowledge/Experience

Essential

  • oAbility to effectively communicate / interact with others (both verbal and written)
  • oGood customer service skills.
  • oAbility to apply and maintain standards consistently.
  • oPrevious experience in a customer focused environment.

Desirable

  • oCustomer care.
  • oDealing with challenging behaviour.
  • oUnderstanding of medical gases
  • oManual handling
  • oHealth and safety and Infection control principles.
  • oPrevious experience of using Computer.
  • oKnowledge of handling waste
  • oPrevious experience in a healthcare environment

Skills

Essential

  • oAbility to lift, push, carry heavy loads
  • oTo be able to carry out basic tasks on a computer or hand-held device
  • oAbility to work well with others
  • oPatience and the ability to remain calm in stressful situations
  • oExcellent communication
  • oQuick thinker
  • oAbility to work as part of a team
  • oAbility to adapt to changes in working practice
  • oSelf-starter with ability to follow direction

Desirable

  • oExcellent verbal communication skills
  • oSensitivity and understanding
  • oAbility to use initiative
  • oWork under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone Hospital

Hermitage Lane

Maidstone

ME169QQ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone Hospital

Hermitage Lane

Maidstone

ME169QQ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Facilities Portering Manager

TracyAnn Jennings-McArdle

tracyjennings@nhs.net

01622222029

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

359-7159102-T1

Job locations

Maidstone Hospital

Hermitage Lane

Maidstone

ME169QQ


Supporting documents

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