Job summary
If you are a caring, organised and flexible team player, have good literacy, numeracy and excellent keyboard skills you could be just the person we are looking for!
You will have previous office experience and be committed to delivering a high standard of service to our oncology patients. This post will concentrate on the aspects of ensuring that patient notes are fully prepared for clinics, registering new patients and booking appointments in line with national and local targets.
Please note this position is based at Kent & Canterbury hospital.
Main duties of the job
Other duties will include but not be confined to reception duties and ensuring filing/health records/archiving and other tasks are dealt with appropriately and support is provided as designated to all areas of Patient Services.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:o At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitso Blue Light cardeligibilityo And more, additional benefits can be found in the benefits documents below
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atEnhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atEnhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person Specification
Qualifications
Essential
- Good standard of general education
- Level 3 NVQ
- Keyboard skills
Desirable
- Formal qualification in keyboard skills
- Formal qualification relevant to role i.e. customer
- IT qualifications
- Educated to GCSE/GCE level
Experience and Knowledge
Essential
- Experience allied to the role e.g. customer service, dealing with people
- Experience of work requiring a methodical and organised approach
- Patient administration experience
Desirable
- Experience of working within a hospital/public sector setting
- Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
Skills
Essential
- Knowledge of confidentiality
- Telephone skills
- Awareness of cultural and individual differences among the patients, carers and colleagues
- Medical terminology
- Ability to prioritise workload
- Organised and methodical, team player, flexible
Desirable
- Experience of a variety of word processing packages
- Other office systems knowledge
- Time management skills
- Able to deal with busy workload
- Evidence of self-motivation
Person Specification
Qualifications
Essential
- Good standard of general education
- Level 3 NVQ
- Keyboard skills
Desirable
- Formal qualification in keyboard skills
- Formal qualification relevant to role i.e. customer
- IT qualifications
- Educated to GCSE/GCE level
Experience and Knowledge
Essential
- Experience allied to the role e.g. customer service, dealing with people
- Experience of work requiring a methodical and organised approach
- Patient administration experience
Desirable
- Experience of working within a hospital/public sector setting
- Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
Skills
Essential
- Knowledge of confidentiality
- Telephone skills
- Awareness of cultural and individual differences among the patients, carers and colleagues
- Medical terminology
- Ability to prioritise workload
- Organised and methodical, team player, flexible
Desirable
- Experience of a variety of word processing packages
- Other office systems knowledge
- Time management skills
- Able to deal with busy workload
- Evidence of self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
