Job summary
A permanent position has arisen for an Admin Assistant in the Endoscopy Department who will be part of the Clinical Administration Unit.
This position is pivotal to help provide an efficient, well organised administration service. The applicant should be a team player who can prioritise their own workload and also assist in helping the booking team.
Working in this fast, progressive and friendly environment will provide job satisfaction and considerable interest to the successful candidate.
Main duties of the job
- Filing of case notes, results, reports etc and sending to relevant consultants and GP's.
- Requesting case notes for procedures.
- Booking in and out of case notes on computer system.
- Photocopying as required. Assistance with distribution of postal requests and internal paperwork.
- The competent use of Patient Centre and Endoscopy software system (training will be provided)
- Answering the telephone and dealing promptly with all enquiries.
- Dealing courteously and efficiently with enquiries from members of the public, doctors, nursing and other staff.
- Deal with non-clinical queries from patients, their carers, general practitioners and members of administrative and clerical teams.
- Manage the unpredictable work pattern of the role, to be able to prioritise the workload from the frequent interruptions, i.e. telephone calls, staff members.
- To liaise with Maidstone endoscopy department.
- To undertake any other duties which may reasonably be required
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: TBC
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: TBC
Person Specification
Experience and Knowledge
Essential
- Good IT skills
- Knowledge of patient centre
- Administration or reception experience
- Word processing skills
- Waiting list experience
Desirable
- NHS Experience
- Government and Trust Access Targets
- Aware of National Patient Access targets
- Knowledge of Trust Access Policy
Qualifications
Essential
- Good education (to GCSE level)
- Good level of written & spoken English
Desirable
- NVQ 2 in customer services or administration or equivalent
Skills
Essential
- Computer literate and has appropriate keyboard skills
- Customer care skills.
- Excellent communication skills - both verbal & written
Person Specification
Experience and Knowledge
Essential
- Good IT skills
- Knowledge of patient centre
- Administration or reception experience
- Word processing skills
- Waiting list experience
Desirable
- NHS Experience
- Government and Trust Access Targets
- Aware of National Patient Access targets
- Knowledge of Trust Access Policy
Qualifications
Essential
- Good education (to GCSE level)
- Good level of written & spoken English
Desirable
- NVQ 2 in customer services or administration or equivalent
Skills
Essential
- Computer literate and has appropriate keyboard skills
- Customer care skills.
- Excellent communication skills - both verbal & written
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
