Job summary
If you are a caring, organised and flexible team player, have good literacy, numeracy and excellent keyboard skills you could be just the person we are looking for!
You will have previous office experience and be committed to delivering a high standard of service to our oncology patients. This post will concentrate on the aspects of ensuring that patient notes are fully prepared for clinics, registering new patients and booking appointments in line with national and local targets.
Main duties of the job
Other duties will include but not be confined to reception duties and ensuring filing/health records/archiving and other tasks are dealt with appropriately and support is provided as designated to all areas of Patient Services.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: To be confirmed
Person Specification
Qualifications
Essential
- Good standard of general education
- Level 3 NVQ
- Keyboard skills
Desirable
- Formal qualification in keyboard skills
- Formal qualification relevant to role i.e. customer
- IT qualifications
- Educated to GCSE/GCE level
Experience and Knowledge
Essential
- Experience allied to the role e.g. customer service, dealing with people
- Experience of work requiring a methodical and organised approach
- Patient administration experience
Desirable
- Experience of working within a hospital/ NHS/public sector setting
- Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
Skills
Essential
- Knowledge of confidentiality
- Telephone skills
- Awareness of cultural and individual differences among the patients, carers and colleagues
- Medical terminology
- Ability to prioritise workload
- Organised and methodical, team player, flexible
Desirable
- Experience of a variety of word processing packages
- Other office systems knowledge
- Time management skills
- Able to deal with busy workload
- Evidence of self-motivation
Person Specification
Qualifications
Essential
- Good standard of general education
- Level 3 NVQ
- Keyboard skills
Desirable
- Formal qualification in keyboard skills
- Formal qualification relevant to role i.e. customer
- IT qualifications
- Educated to GCSE/GCE level
Experience and Knowledge
Essential
- Experience allied to the role e.g. customer service, dealing with people
- Experience of work requiring a methodical and organised approach
- Patient administration experience
Desirable
- Experience of working within a hospital/ NHS/public sector setting
- Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
Skills
Essential
- Knowledge of confidentiality
- Telephone skills
- Awareness of cultural and individual differences among the patients, carers and colleagues
- Medical terminology
- Ability to prioritise workload
- Organised and methodical, team player, flexible
Desirable
- Experience of a variety of word processing packages
- Other office systems knowledge
- Time management skills
- Able to deal with busy workload
- Evidence of self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
